Prasanna Sai CH
Guntur
Summary
Highly skilled and motivated Application Support Analyst with 2 years of experience in providing technical support and troubleshooting to ensure smooth operation and optimal performance of critical business applications. Seeking a challenging position to utilize my expertise in application support, problem-solving, and customer service to contribute to the success of an organization.
Overview
1
1
Certification
Work History
Senior Analyst
- Proficient in supporting and troubleshooting a wide range of enterprise-level applications, ensuring their availability, stability, and performance
- Proven track record of building positive relationships with clients and providing prompt and efficient resolutions to their queries and concerns
- Collaborate effectively with cross-functional teams, including developers, system administrators, and business stakeholders, to ensure seamless application operations and continuous improvement
- Conducted root cause analysis of recurring incidents, identified areas for improvement, and recommended and implemented solutions to enhance application performance and stability
- Skilled in prioritizing and escalating incidents, collaborating with cross-functional teams, and ensuring timely resolution and root cause analysis
- Capable of analyzing system logs, interpreting error messages, and diagnosing problems to provide timely solutions
- Demonstrated ability to deliver exceptional customer service by effectively communicating technical information to non-technical users
- Capable of generating reports to track and analyze application performance, identify trends, and propose improvements.
Analyst
- Skilled in identifying and resolving software and hardware issues through effective problem-solving techniques
- Troubleshooting high severity P1&P2 incidents (including incident, problem, outage management, deployment failure incidents) and service requests in 24/7 environment to ensure service availability for smooth operations of the IT infrastructure
- Experience in managing and resolving incidents/requests within agreed service level agreements (SLAs)
- Proficient in creating and maintaining comprehensive documentation of support processes, troubleshooting steps, and solutions
- Good Knowledge of McDonald’s NP6 application
- Good experience in supporting US market stores
- Good knowledge about McDonald’s store configuration and topology.
Education
Bachelor of Engineering in Mechanical Engineering -
Vel Tech University, Chennai
12.2019
Skills
- Business Intelligence
Certification
- Microsoft Certified Azure Fundamentals AZ-900
- Microsoft Certified Azure Administrator Associate AZ-104
- Microsoft Certified Power BI PL-300
- Completed training in McDonald’s OTP1 and OTP2
- Certified on Agile Software Development by University of Minnesota (Coursera)
Expertise
ServiceNow, JIRA, ServiceCafe, Confluence, Incident Management, Problem Management, Change Management, Python, Power Bi, Tableau, Microsoft Excel, Azure, SQL
Personal Information
Title: Application Support Analyst
Languages
- English
- Telugu
- Hindi
- Tamil
Timeline
Senior Analyst
Analyst
Bachelor of Engineering in Mechanical Engineering -
Vel Tech University, Chennai
Similar Profiles
KOMAL MOREKOMAL MORE
Professional Development | May 2025 – Present at NAProfessional Development | May 2025 – Present at NA
Shlomo JaffeShlomo Jaffe
Highschool Math Tutor at NAHighschool Math Tutor at NA
Steven MowattSteven Mowatt
Feast Volunteer at NAFeast Volunteer at NA
Tenzin Lhaki DorjiTenzin Lhaki Dorji
English Tutor at NAEnglish Tutor at NA
Tej Deep Raghavan MakkeTej Deep Raghavan Makke
ICAR - KVK Lam Farm,Guntur at KVK LamICAR - KVK Lam Farm,Guntur at KVK Lam