Summary
Overview
Work History
Education
Skills
Software
Affiliations
Timeline
GeneralManager
Prasanna Swaminathan

Prasanna Swaminathan

Senior Manager - Project & Service Delivery Management
Chennai,TN, India

Summary

Seasoned Manager bringing 15+ years of experience in the IT industry, with proven-experience in US Healthcare Business Analysis & Client Consulting, Quality Assurance, Delivery & Operations Management and building On-Off shore partnerships. An empowering leader with passion for mentoring & developing teams with focus on innovation, exceptional service delivery and a great customer experience.

Overview

3
3
Languages
5
5
years of post-secondary education
16
16
years of professional experience

Work History

Sr. Service Manager /Lead Business Systems Analyst

Wipro / Alight (Formerly Aon)
10.2010 - 07.2020
  • Managed delivery for 6 clients, with a team of ~30 FTEs, spanning both technology and operations, with accountability for end-to-end project & service delivery, team & performance management. Hands-on involvement in client consulting, cost estimation, staffing, managing project & implementation milestones, QA strategy and release management.
  • Spearheaded the stabilization effort on 2 clients where the relationship was under duress due to concerns on quality & timely delivery. Achieved over 85% reduction of outstanding defects and optimized 3 key processes within 4 months, with a planned & phased approach, an open communication strategy and managing stakeholder expectations.
  • Partnered to seed a 45 strong tech & ops team in Chennai for a top BFS client, ready in 4 months to take on full ownership of the Open Enrollment project offshore, bringing in added revenue of ~$500k.
  • Facilitated in piloting the utility player model for the mid-market business, to enable increased efficiency through better control, swifter decision making and elimination of unnecessary handoffs.
  • Contributed, as an Aon certified GOLD Trainer, to building unmatched talent offshore. Partnered with L&D to redesign the New hire training curriculum to improve the speed to proficiency for the next role and helped reduce the duration by 50%.

Test Analyst

Infosys Technologies
04.2010 - 10.2010
  • Contributed in test planning, execution & management of ETL Testing projects using Cognos Informatica & SQL extensively, for a top BFS client and manual testing projects for an ecommerce client.

Lead Systems Analyst, US Healthcare & Insurance

Hewitt Associates
02.2006 - 04.2010
  • Accountable for client consulting & business analysis, providing technical direction, implementation and liaising with stakeholders to ensure smooth Go-Live & ongoing service delivery, for aligned client.

Software Engineer

Stelli Software Services
12.2004 - 01.2006
  • Involved in manual testing of web-based products & applications.

Education

MBA - Technology Management

Anna University
Chennai
07.2007 - 05.2009

B.E. - Computer Science & Engineering

AVCCE (Bharathidasan Univ)
Mayiladuthurai
09.2000 - 04.2004

Skills

US Healthcare & Insurance Domain Expertise

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Software

Jama

Jira

Confluence

SQL

Quality Center (ALM)

CICS / DB2 / JCL

Affiliations

  • Toastmasters International
  • International Institute of Business Analysis

Timeline

Sr. Service Manager /Lead Business Systems Analyst

Wipro / Alight (Formerly Aon)
10.2010 - 07.2020

Test Analyst

Infosys Technologies
04.2010 - 10.2010

MBA - Technology Management

Anna University
07.2007 - 05.2009

Lead Systems Analyst, US Healthcare & Insurance

Hewitt Associates
02.2006 - 04.2010

Software Engineer

Stelli Software Services
12.2004 - 01.2006

B.E. - Computer Science & Engineering

AVCCE (Bharathidasan Univ)
09.2000 - 04.2004

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Prasanna SwaminathanSenior Manager - Project & Service Delivery Management