Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Accomplishments
Disclaimer
References
Timeline
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PRASANNATH TRESSLIE DEVASEELAN

PRASANNATH TRESSLIE DEVASEELAN

Colombo

Summary

Dynamic sales professional with a proven track record at Babyshop, excelling in product upselling and customer rapport. Leveraged product knowledge to enhance customer experiences, consistently achieving sales targets and driving loyalty program enrollment. Skilled in cross-selling and adept at addressing customer feedback, fostering sustainable business growth.

Overview

17
17
years of professional experience

Work History

Customer Service Assistant

Uptown Kandy Showroom
Colombo
06.2024 - 12.2024
  • Provided friendly, attentive service by promptly responding to customer inquiries and processing order requests.
  • Built rapport with customers through courteous and professional communication.
  • Assisted with product selection according to individual requirements and preferences.
  • Answering incoming calls and handling customer inquiries to clarify policy and pricing information.

Sales Assistant

DKN Asset Management Pvt Limited - Reebok
Colombo
04.2022 - 09.2022
  • Coordinated with the junior sales executive to train them on the job, and promote sales.
  • Maintaining client relationships for sustainable business growth.
  • Updated with company policies and procedures, and helping customers utilize the offers and promotions to maximize sales.

Sales Assistant

D Samson & Sons Pvt Limited
Colombo
08.2019 - 03.2021
  • Worked checkout and floor sales during peak seasonal trade periods.
  • Worked flexibly across multiple customer access points.
  • Used downtime to clean store floor, rearrange product displays and restock shelves.
  • Verified and updated customer information in company database for billing, order processing and delivery purpose.
  • Located products on customer's behalf and assisted with check-out upon request to complete sales.
  • Advised customers on current products and services available, tailoring advise to suit customer's needs.

Senior Sales Associate

Babyshop
Doha
10.2007 - 07.2017
  • Maintained product and brand knowledge to maximize sales opportunities and meet the sales targets.
  • Increased enrollment in the company loyalty program and increased customer satisfaction by promoting rewards to customers at registration.
  • Supported and handled the team with customer queries and issues.
  • Consistently took the initiative to demonstrate products for customers needing extra support.
  • Increased sales in baby products and baby toys through consistent customer focus and attention to their needs.
  • Enthusiastically supported in the coordination of store events, leading to an improved customer experience.
  • Ensure day to day sales target are mostly achieved in order to generate extra revenue.

Education

Bachelor of Arts - Literature

Leo Matric Hr. Sec School
Chennai
01.1999

Skills

  • Sales Demos
  • Product Upselling
  • Customer Feedback Solutions
  • Cross-Selling
  • Customer Rapport
  • Product Knowledge
  • Sales Process

Languages

English, Tamil

Hobbies and Interests

Cricket, Badminton

Accomplishments

  • Awarded employment of the month for Outstanding Customer Service.
  • Recognized by management for professional behavior, leading to increased customer walk-in.

Disclaimer

I certify that the information provided in this resume is true to the best of my knowledge. I am eager to contribute to your team's success through my dedication to continuous improvement and support. I look forward to the opportunity to further discuss how I can contribute to your team.

References

Name : Mr. Neville

Contact No : +971-521007146

Organization : Emirates

Timeline

Customer Service Assistant

Uptown Kandy Showroom
06.2024 - 12.2024

Sales Assistant

DKN Asset Management Pvt Limited - Reebok
04.2022 - 09.2022

Sales Assistant

D Samson & Sons Pvt Limited
08.2019 - 03.2021

Senior Sales Associate

Babyshop
10.2007 - 07.2017

Bachelor of Arts - Literature

Leo Matric Hr. Sec School

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PRASANNATH TRESSLIE DEVASEELAN