Prasanna Venkatesan J

• Quality Assurance

Conduct call audits for US-based tele callers to ensure adherence to quality standards and identify areas for improvement.

• False Call Identification

Identify and document false calls, analyzing root causes and recommending corrective actions.

• Reporting and Analysis

Generate comprehensive quality audit reports, highlighting trends, and providing actionable insights.

• Performance Monitoring

Create daily performance reports for individual agents, tracking key metrics and providing feedback.

• Training and Development

Deliver weekly performance training sessions for agents, focusing on skill enhancement and quality improvement.

• Continuous Improvement

Collaborate with teams to implement process improvements, ensuring alignment with organizational goals and objectives.

• Monitoring calls
• Audit results
• Tele caller Performance
• Fault finding
• Competitor calls analyzing
• Training
• Evaluating queries
• Analyzing Quality Standards
• Playing pivotal role in improving business
• Supporting the Monthly Target output

• Motivating the team to achieve organizational goals.
• Managing day to day activities of the Team
• Developing and implementing a timeline to achieve targets.
• Delegating tasks to team members.
• Conducting training of team members to maximize their potential.
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
• Conducting quarterly performance reviews.
• Contributing to the growth of the company through a successful team.
• Creating a pleasant working environment that inspires the team

• Space selling
• Achieving assigned target
• Retaining existing clients
• Client service
• Trouble shooting