Prasant Gurung
Bengaluru
Summary
To secure a challenging position in a reputed organization where I can apply my customer service skills and operational experience to deliver exceptional guest experiences and contribute to the company's success.
Overview
3
3
years of professional experience
Work History
Front Office Supervisor
The Leela Palace
Bengaluru
05.2024 - Current
- Supervising daily front office operations, ensuring smooth and efficient processes.
- Training and mentoring front-office staff to maintain high service standards.
- Effectively resolved issues raised by guests, guaranteeing their contentment.
- Managing room allocations and inventory to maximize occupancy and revenue.
- Monitoring team performance and fostering a positive work environment.
- Coordinating with other departments to ensure seamless guest experiences.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Front Office Associate
The Leela Palace
Bengaluru
03.2022 - 04.2024
- Deliver customer delight and outstanding customer care at all times
- Greeting guests, assisting them with Check-in and Check-out, offering them beverages, anticipating guest needs and answering Guest calls
- Responsible for handling the front office reception and cashier
- Achieving guest satisfaction based on feedback forms
- Updating guest history and various business report.
- Responded professionally to sales inquiries, generating future sales leads
- Ensured accurate and efficient completion of reservations per guest expectations
- Provided prompt service while maintaining brand standards
Education
Bachelor of Hospitality & Hotel Management -
Inspiria Knowledge Campus
Siliguri,West Bengal08-2022
Supervisor Development Program
The Leela Palace Bengaluru Skills
- Effective Team Contributor
- Adaptable Learner
- Organizational Planning
- Effective Communication
- Customer Satisfaction Emphasis
Languages
Nepali
First Language
English
Advanced
C1
Hindi
Upper Intermediate
B2
Timeline
Front Office Supervisor
The Leela Palace
05.2024 - Current
Front Office Associate
The Leela Palace
03.2022 - 04.2024
Bachelor of Hospitality & Hotel Management -
Inspiria Knowledge Campus
Supervisor Development Program