Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic
PRASANTA KUMAR NAYAK

PRASANTA KUMAR NAYAK

ALAPUA VILLAGE /KENDRAPARA DISTRICT /ODISHA

Summary

Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy. Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.

Overview

3
3
years of professional experience

Work History

Assistant Manager

ICICI BANK LTD
JAGATSINGHPUR
06.2022 - 04.2025
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Communicated regularly with customers to gain insights into their needs.
  • Ensured compliance with safety regulations and company policies.
  • Established processes for monitoring customer satisfaction levels.

Education

B COM - FINANCIAL ACCOUNTING ,BUSINESS ECONOMICS,COMPUTER

BRAHMANI COLLEGE
KENDRAPARA
06-2019

HIGHER SECONDARY EDUCATION - SCIENCE,PHYSICS,CHEMISTRY

KASHINATH MAHAVIDYALAYA
JAJPUR
04-2015

BOARD OF SECONDARY EDUCATION - ODIA ,HINDI,MATHEMATICS

A B M HIGH SCHOOL
JAJPUR
04-2013

Skills

  • Customer satisfaction
  • Operational strategy
  • Regulatory compliance
  • Team leadership
  • Communication skills
  • Problem solving
  • Customer relationship management (CRM)
  • Problem resolution
  • Operations management

Languages

ODIA
First Language
Hindi
Advanced (C1)
C1
English
Advanced (C1)
C1

Timeline

Assistant Manager

ICICI BANK LTD
06.2022 - 04.2025

B COM - FINANCIAL ACCOUNTING ,BUSINESS ECONOMICS,COMPUTER

BRAHMANI COLLEGE

HIGHER SECONDARY EDUCATION - SCIENCE,PHYSICS,CHEMISTRY

KASHINATH MAHAVIDYALAYA

BOARD OF SECONDARY EDUCATION - ODIA ,HINDI,MATHEMATICS

A B M HIGH SCHOOL
PRASANTA KUMAR NAYAK