Prasanth Alliraj
Coimbatore
Summary
Driven Body Shop Manager with a proven track record at Manchester Honda, enhancing operational efficiency and customer satisfaction. Excelled in financial management and team development, achieving a sublet within 30-32% and maintaining customer complaints at less than 3%. Skilled in fostering business relationships and executing dynamic marketing plans to drive revenue growth.
Overview
13
13
years of professional experience
Work History
Body Shop Manager
Manchester Honda
09.2016 - 07.2024
- Stocked shop with equipment, parts and other resources to promote timely service.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Labour target is achieved with labour and parts.
- Maintained the sublet within 30 to 32%.
- Highest upscale conversion from the service vehicles.
- Achieved outstanding clearance within the stipulated time.
- Implemented dynamic marketing plan, increasing body shop sales with labour target achieved 50L in 275 vehicle, 52L parts
maintained less than 3% in the customer complaints. - Established active goals and evaluated key performance indicators (KPI) related to profitability, efficiency and revenue.
- Coordinated and supervised shop and field service technicians and assigned tasks and work orders and trained the newbies.
- Supervised and managed shop operations and tasks.
- Developed strong relations and partnerships with vendors and insurance companies to facilitate productive business dealings.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Service Advisor in Body Shop
Chandra Hyundai
01.2012 - 09.2016
- Maintained high customer satisfaction standards to meet or exceed targets.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Implemented and developed customer service training processes.
- Cross-trained and provided backup support for organizational leadership.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered prompt service to prioritize customer needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Responded proactively and positively to rapid change.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
Diploma in Automobile Engineering - Automobile Engineering
NPA Centenary Polytechnic College
Kotagiri04.2012
High School Diploma -
C.S.I Higher Secondary School
Kotagiri03.2009
Skills
- Advance Auto CAD
- Financial Management
- Quality Control
- Merchandising operations
- Training and coaching
- Staff Training and Development
- Team development and supervision
- Business relationships
- Workflow Coordination
- Customer Service Management
- Revenue Generation
Languages
Tamil
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Body Shop Manager
Manchester Honda
09.2016 - 07.2024
Service Advisor in Body Shop
Chandra Hyundai
01.2012 - 09.2016
Diploma in Automobile Engineering - Automobile Engineering
NPA Centenary Polytechnic College
High School Diploma -
C.S.I Higher Secondary School
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