Hi, I’m
Prasanth Cv
Bangalore
Summary
Highly professional Telemarketer with great creative and interpersonal abilities. Powerful telephone skills and performance in high-volume environment. Friendly, persistent and skilled in overcoming objections to close sales. High-energy Telemarketer with T years of experience in call center environments. Experienced with handling inbound and outbound calls. Focused on promoting company image of quality, professionalism and integrity. High-energy Telemarketer with 3 years of experience in call center environments. Experienced with handling inbound and outbound calls. Focused on promoting company image of quality, professionalism and integrity. Lively and eager Telemarketer with passion for sales and prospecting. Regularly exceeds sales quotes by establishing bond between company and customer. Great negotiation and customer service skills. Dynamic Telemarketer with [three] years of experience in human relations, marketing and management. Customer focused with excellent communication and interpersonal skills. Strong leader to remain highly organized in fast-paced and changing environment. Telemarketer with over [3]-year track record in sales and customer service. Professionally aids customers and assists with concerns or questions. Strengths include computer proficiency, troubleshooting, multitasking and personal persuasion. Persuasive sales with expertise in outbound cold calling. Approaches every call with fresh mindset and tenacity to reach even toughest customers. Proven expertise in achieving sales goals. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable [sales] with strong ability in selling product. Offering 100% and selling. Highly organized, proactive and punctual with team-oriented mentality. Ambitious, career-focused job seeker, anxious to obtain an entry-level sales excutive position to help launch career while achieving company goals.
Overview
11
years of professional experience
Work History
peps industries pvt ltdBangalore
Telemarketing Sales Representative
11.2021 - Current
Job overview
- Handled inbound telephone calls from interested customers.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Dialed past and prospective client phone calls to update on newest products and services, inquiring as to current and future needs and setting appointments to pursue opportunities.
- Contacted private individuals or businesses by telephone to solicit sales.
- Made appointments with interested customers according to schedule availability.
- Helped new telemarketers learn best practices, communication strategies and performance standards.
- Reached out to multiple potential accounts each month.
- Broke down objections using friendly, persuasive strategies.
- Set up new accounts and listed personal, demographic and payment information in system.
- Trained new hires and led large team of off-shore telemarketers.
- Educated customers about product or service offerings meeting individual needs.
- Maintained and recorded customer information in database.
- Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
- Resolved customer complaints by escalating calls to proper department.
- Took messages and transferred calls for telemarketing team.
- Collaborated with management to resolve concerns and problem calls.
tsi indiaBangalore
Mortgage Specialist
02.2021 - 10.2021
Job overview
- Worked with various lenders to find best deal for [Number] homebuyers per month.
- Defined repayment terms to consumers and educated on default consequences.
- Developed incentives to boost staff morale, drive motivation, increase performance and retain top talent.
- Devised innovative solutions for diverse types of organizations and supported business growth with focus on meeting business objectives.
- Generated new business and boosted sales using extensive knowledge, target market penetration, partner relationships and customer care techniques.
- Restructured, refined and enhanced operational procedures to increase profits and performance within competitive markets.
- Verified income of borrower and gathered credit information.
- Approved mortgage loans by examining applications and supporting documentation.
- Wrote and disbursed mortgage payoff letters.
- Met with applicants to obtain information for loan applications and answer questions about loan process.
- Developed and maintained relationships with local real estate agents.
- Gathered client debt, credit and income information to determine loan eligibility.
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
- Informed customers of application deadlines, approvals and denials.
- Kept detailed records regarding approved, denied and received loan applications.
- Complied applications and paperwork and double-checked for accuracy.
- Identified lending risks and implemented strategies to reduce loan defaults.
- Submitted applications to credit analysts.
- Analyzed new markets and developed referral networks to locate new loan prospects.
Aegis pvt ltd berger paint processBangalore
Telesales Executive
06.2019 - 01.2021
Job overview
- Developed and utilized sales scripts to boost sales success and respond to customer rejections.
- Maintained in-depth understanding of company products and services to make suitable recommendations to customers.
- Led aggressive prospecting, cold calling and networking to enhance lead generation.
- Fostered team approach to achieve annual sales objectives.
- Enhanced customer journey in alignment with service policies and standards, elevating satisfaction and referral rates.
- Contributed to rollout of promotional and marketing strategies, increasing sales over [Number]%.
- Processed customer orders, transactions and requests.
Aqua sub engineeringCOIMBATORE
QA Engineer
05.2012 - 12.2017
Job overview
- Collaborated with quality team members and leaders to monitor conformance to quality standards.
- Drafted process documentation to standardize operating procedures and techniques.
- Performed root cause analysis for detected faults and developed corrective actions.
- Supported [Type] team in implementing corrective actions to increase quality.
- Developed inter-disciplinary cross-training programs to expand competencies among employees and reduce knowledge gaps.
Education
Karpagam College of EngineeringCoimbatore
B.E from Mechanical Engineering
06.2017
KARPAGAM POLY COLLEGECOIMBATORE
DIPLOMA from Mechanical Engineering
05.2012
GOVT VHSEKERALA
High School Diploma
05.2009
SENT SEBASTIN HIGHSCHOOLKERALA
High School Diploma
05.2007
Skills
- Networking and Prospecting
- Skilled Negotiator
- Consumer Behavior
- Relationship Building
- Strategic Marketing
- Order Processing
- Documentation and Reporting
- Email and Telephone Etiquette
- Attention to Detail
- MS Office
- Upselling and Cross Selling
- CRM Software
- Cold Calling
- Data Entry
- Product Descriptions
- Outbound Calling
- Customer Targeting
- Active Listening
- Sales Pitches
- Time Management
- Customer Inquiry and Response
- Speech Clarity
- Remote Access Call Center Software
- Marketing Strategies
- Documentation and Recordkeeping
- Sales Script Adjustments
- Lead Management
- Appointment Scheduling
- Script Reading
- Customer Database Maintenance
- Reliable and Punctual
- Information Confidentiality
- Product and Service Understanding
- Adaptability and Dependability
Languages
English
First Language
Tamil
Proficient
C2
Malayalam
Proficient
C2
kannada
Upper Intermediate
B2
Additional Information
- More than 100% target achieving every month
- last two year every moth achieved target
- 3 time got continua achievement award
- never loose any customer
Timeline
Telemarketing Sales Representative
peps industries pvt ltd
11.2021 - Current
Mortgage Specialist
tsi india
02.2021 - 10.2021
Telesales Executive
Aegis pvt ltd berger paint process
06.2019 - 01.2021
QA Engineer
Aqua sub engineering
05.2012 - 12.2017
Karpagam College of Engineering
B.E from Mechanical Engineering
KARPAGAM POLY COLLEGE
DIPLOMA from Mechanical Engineering
GOVT VHSE
High School Diploma
SENT SEBASTIN HIGHSCHOOL
High School Diploma
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