PRASANTH G
Chennai
Summary
A result-oriented professional, with 11 years of profound experience in various roles as a Senior Associate, Senior HR Coordinator, HRO Specialist, HR Analyst & Team Lead achieving and setting client expectations adding value to the process and the team.
To strive for Excellence in the field of Human Resource Management where my professional experience and education will allow me to look forward to a challenging job employing my skill base effectively and involving responsibility, knowledge coupled with developments of my skill base.
Overview
11
11
years of professional experience
Work History
HR Workforce Analyst
Fueling Brains & Academy
08.2024 - 02.2025
- Project Tools: BambooHR, Asana, One Core, Google Workspace
- Onboarding & Off boarding: Oversaw Onboarding processes, Preparing Offers and checking signed offers: Follow up with recruiter to ensure offers have been signed.
- Sending Onboarding Packets: Review and set up profiles, select appropriate onboarding packets, recheck documents, send onboarding packets, ensure employee access, review job information, add vacation rates, send welcome emails, and update Asana.
- Manage offboarding tasks, including system updates, benefits removal, and exit documentation.
- Contracts for Employment Status Change: Send agreements to the employees who have changed their employment status (PT to FT, FT to PT, On Call to FT/PT or FT/PT to On Call - Hourly to Salary etc.
- Termination From BambooHR: Check the termination/Resignation form received through email/asana and terminate employees from BambooHR (ensure the form is filled out by the manager, and not by the employee.
- Monitoring Return from Leaves: Check for employees returning from leaves and reactivate profiles. Put reminders for the employees who are returning from MAT/MED leave soon.
- Reporting & Documentation: Generated reports for equity, payroll, and vacation balances. Created HR-related documents such as promotion letters, salary adjustments, Five Years Completion Letters and employment references while maintaining adherence to compliance standards.
- New Hire Documentation: Ensure new hires complete all documents, collect and upload ID, Void Cheque, Police Check, etc., follow up on references, and ensure contracts are signed. Ensuring Contracts Completion
- System Upgrades & Training: Managed HR platform upgrades and releases, provided training on HR tools, and documented standard operating procedures to empower end-users and ensure system adoption.
- Data Management & HRIS Expertise: Maintained and ensured the accuracy of employee data in HRIS systems like Workday, Rippling, Bamboo HR, and SAP. Configured, enhanced, and resolved system issues, optimizing workflows to improve efficiency.
- Collaboration & International Exposure: Partnered with cross-functional teams in global settings to align technology needs and address stakeholder priorities, driving initiatives to enhance employee experiences.
Lead – HR Services
Societe Generale Global Solutions
08.2023 - 07.2024
- Project Tools: OracleHCM, SUCCESSFACTORS (SAP), MyLearning, Neocase
- Handled HR Employee Life Cycle management and expertise in all aspects related to managing the process effectively and efficiently for the team.
- First point of contact for all SG employee store solve their queries related to HR Policies and HR Systems.
- Support manager in the management of assignment workflow & reporting.
- Confidently delegated tasks to team members & project team etc. on daily basis.
- Collaborate with different team like HRIS, HRCO Asia, Romania, and Paris HR Partners.
- Diligently follow the quality check framework to ensure 100% Quality of their ports for the team.
- Maintain volume trends monthly for Weekly Highlights, KPI and Dashboards, and OPCO data on time as per the agreed timeline.
- Responsible to participate & run Team meeting, Governance meeting with onsite partners.
- Eliminate people dependency by building strong resiliency and succession planning.
- Focus on driving operations like implementing governance on calendar update, distribution, QC mechanism, FTE Capacity assessment, off shoring needs.
- Document maintenance: SOP, FAQs, Checklist, Issue Tracker, Absenteeism, KHI, KSI, Tools operating guidelines, process enhancements and control, (MIS) reports from OracleHCM to analyze the report trends.
- Provide Policy and Procedural support to staff-both Verbal and Written communication
- Have a customer centric approach and provide excellent customer satisfaction.
- Responsible for overall satisfaction and delight of the customer to improve their confidence in MyHR services. This is measured through the customer satisfaction survey scores.
- Alert and flag issues on any suspicious queries or inquires to the onsite HR (Level 3) / relevant HRs in shortest possible timeframe
- Act as back-up for other support locations in MyHR
- Propose the changes and tool enhancement based on the need from the Onsite partners.
- Maintain utmost confidentiality of the information received from Business, onsite partners and Human Resource (HR) Reporting
- TRANSITION PROJECT:
- PeopleSoft to Oracle HCM Migration
- SKYPE to MSTeams Migration
- SMILEY SURVEY
- CONTRACT EXPIRY MODEL
- NEOCASE CASE MANAGEMENT
- EMPLOYMENT LETTERS
- APT PROJECT
- BCM CRISIS EXCEPTION
- GESOP
- Interfaces:
- Local HRs and regional locations & HR Partners at the regional Hub
- Staff and line managers at regional locations & HRIS Team
- Other teams outside HR Services - such as Compliance and Legal
- External-Third party vendors
Business Service Delivery Analyst - HR Operations for Europe - UK, Poland regions
Accenture Services Ind Pvt Ltd
05.2022 - 06.2023
- Project Tools: WORKDAY, SERVICENOW, SUCCESSFACTORS, SMARTRECRUITERS, ENBOARDER
- As part of HR GBS team solely handled projects such as Onboarding, Workforce Management for UK, Poland and Mexico regions.
- Initiate background verification on offer letters for new hires, conducting Pre-employment checks, collecting paperwork, confirming start date, Initiate Provisioning request for candidates, facilitate DAY 1 activities.
- Managing essential business critical process documents individually (i.e. Standard Operating Procedures, Statement of Work)
- Quality audits on all HR assignments and day-to-day transaction processing and related SOP amendments based on the country’s regulations.
- Involved in employees acquisition, development, and termination
- Interfaced client calls by leading the team to discuss process requirements
- Managing queries on case management tool by allocation of daily volume to the team
- Created Desktop Procedure Documents and got successful sign-off for Go-live projects
- Created daily volume tracker through SharePoint for the team to ensure they action HR tickets assigned
- Responsible for maintaining Leave Time Management
- Conduct Internal audits to ensure that there are no data entry defects and if defects are identified, capture and report them in Snow
- Identifying opportunities for process improvement and additional Human Resource (HR) work for future transition; propose improvements to managers and implement process changes.
- TRANSITION PROJECT: Recruitment Administration – Onboarding (Europe – UK & Poland)
- Developed, implemented, and managed comprehensive project plan and insured completion of milestones within the triple constraints of time and scope
- Managed project issue log and risk plan with increased focus on schedule, scope, business and technical risk
- Interfaced directly with Client for process improvements Attrition reports / Query management reports/ Tier 1 HR support metrics
- Project has been successfully signed off from the client for Project Go-Live within 2 months of time
- Trained new agents to perform the day-to-day activity for Onboarding
HRO -HR Specialist – Employee Relations HRO - Global regions
Alcon Laboratories Ind Pvt Ltd
11.2021 - 05.2022
- Project Tenant: WORKDAY, SERVICENOW
- Events handled for global countries as overall business processes (APAC, UK, US & Canada)
- Workday related changes will be corrected after approved by process analyst
- Critical transactions such as terminations & promotions will be performed with my approvals by Tier 3 access.
- Handled Contact lens cases for US & Canada employees
- Created SOPs for all Workday processes for regions.
- Delegating tasks and setting deadlines for your internal team
- REPORTS: WORKDAY INBOX STATUS REPORT & JUBILEE PREMIUM REPORT
- This report contains all the workday transactions which can be prioritized based on transaction ageing and transaction type for their supporting countries Bangalore, Kuala Lumpur, Mexico, Warsaw
- This report describes employees who are entitled first after 5 years of service to receive a bonus
Senior HR Coordinator - Employee Life Cycle at HRGPS [APAC]
Hewlett Packard Enterprise Pvt Ltd
09.2014 - 10.2021
- PROCESS TOOLS: WORKDAY/ SALESFORCE/ RECRUITING WORKDAY/ WFM
- Complete E2E process handling for Employee assistance programs (Benefits) for global countries.
- Key processor in the team for all the Employee Lifecycle Process.
- Allocating tasks to the Team on daily basis & will send backlogs status report to the management team
- Handled calls with the stakeholders of different processes
- Tier1, Tier2 and Tier3 issues and inquiries resolution.
- Good knowledge of navigating the tools in Workday and Salesforce.
- I interact with downstream and support teams to resolve issues and inquiries. Communicate as needed with the HRG, Managers and downstream teams for resolution of work on time.
- Provided core process training to the New Joiners and cross training to existing team members.
- Standardized Work and support in keeping the documentation up to date
- TRANSITION PROJECTS
- EX-EMPLOYEE SUPPORT QUERIES
- STAKEHOLDER FOLLOW-UP
- BACKGROUND VERIFICATION REPORT
- FEEDBACK RECONCILIATION
Senior Associate - Healthcare – Provider Network Integration
Accenture Services Ind Pvt Ltd
10.2012 - 02.2014
- Responsibilities
- Handling the request from practitioners for who want to participate with the Insurance Company
- Receiving the application from the providers to enroll in the organization
- Managing the systematic records of providers who already participated.
- Batching the request on Electronic Tracking applications.
- Updating the products on the Central Provider Work Bench for the providers claim purpose.
Education
Bachelor of Computer Applications -
D.R.B.C.C.C Hindu College
Chennai01.2012
Skills
- Expertise experience in end-to-end HR DBMS and gamut of HR Operations
- Expert in HRMS tools– Oracle HCM, Workday, Workday Recruiting, BambooHR, SAP, MyLearning
- Case management tools– Servicenow, Salesforce, Neocase, Asana
- Customer Centric and stakeholder management
- Microsoft Office Package; Windows, Excel and Power point
LINGUISTIC ABILITY
FLUENT: English, Hindi, Tamil and Telugu
Hobbies and Interests
Sports, Photography, Movies, Travel
Accomplishments
- Received Spot Awards for monthly performance.
- Received Innovator award for maximum number of ideas represented under Process Simplification Program.
Disclaimer
I solemnly declare the information mentioned herein is true and correct to the best of my beliefs. Place: Chennai Date
Timeline
HR Workforce Analyst
Fueling Brains & Academy
08.2024 - 02.2025
Lead – HR Services
Societe Generale Global Solutions
08.2023 - 07.2024
Business Service Delivery Analyst - HR Operations for Europe - UK, Poland regions
Accenture Services Ind Pvt Ltd
05.2022 - 06.2023
HRO -HR Specialist – Employee Relations HRO - Global regions
Alcon Laboratories Ind Pvt Ltd
11.2021 - 05.2022
Senior HR Coordinator - Employee Life Cycle at HRGPS [APAC]
Hewlett Packard Enterprise Pvt Ltd
09.2014 - 10.2021
Senior Associate - Healthcare – Provider Network Integration
Accenture Services Ind Pvt Ltd
10.2012 - 02.2014
Bachelor of Computer Applications -
D.R.B.C.C.C Hindu College
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