Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic
Prasanth J

Prasanth J

Thiruvananthapuram

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Forward-thinking Operations Specialist bringing 12 years of expertise in Administraion & Operations for Retail Jewellery sector businesses. Critical thinker cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.

Overview

9
9
years of professional experience

Work History

Boutique Operations Specialist

Tanishq Jewellery
Thirivananthapuram
04.2022 - Current
  • Developed and maintained an efficient process for tracking inventory levels, ensuring accuracy of data.
  • Analyzed customer feedback to improve operations processes and increase customer satisfaction.
  • Conducted regular reviews of operational procedures to ensure compliance with company standards.
  • Provided training and guidance to staff on operational procedures, policies, and regulations.
  • Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
  • Drafted communications regarding changes in policy or procedure updates for distribution throughout the organization.
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Monitored operations and reviewed records and metrics to understand company performance.

Boutique Commercial Officer

Tanishq Jewellery
Thirivananthapuram
10.2015 - 03.2022
  • Heading a Team of two Cashiers for daily store operations complying all commercial SOPs
  • Set specific goals for projects to measure progress and evaluate end results.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Assessed company operations for compliance with safety standards.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.

Education

MBA - HR & FINANCE

The Indian Engineering College
Vadakkankulam,Thirunelveli
06-2010

Bachelor of Arts - Economics

Kerala University
Thiruvananthapuram
04-2008

Skills

  • Operational Efficiency
  • Planning and coordination
  • Interpersonal Communication
  • Problem-Solving
  • Team building
  • Effective Communication
  • Task Prioritization
  • Interpersonal Skills
  • Continuous Improvement
  • Active Listening
  • Self Motivation
  • Time management abilities
  • Problem-solving aptitude
  • Written Communication

Affiliations

  • I have learned Managemental , HR & Marketing lessons from one of the reputed universities and acquired experience in , Basic accounting ,Front office Management, Administration & Operations through on the job trainings
  • Highly a Team player and handle pressure well

Accomplishments

  • Impressions Runnerup for Tanishq All India Competition

Languages

Malayalam
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Tamil
Elementary (A2)
A2
Telugu
Elementary (A2)
A2
Kannada
Beginner (A1)
A1

References

References available upon request.

Timeline

Boutique Operations Specialist

Tanishq Jewellery
04.2022 - Current

Boutique Commercial Officer

Tanishq Jewellery
10.2015 - 03.2022

MBA - HR & FINANCE

The Indian Engineering College

Bachelor of Arts - Economics

Kerala University

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Prasanth J