Prasanth J
Chennai
Summary
- Personable and knowledgeable IT support technician with over 4 years of experience assisting customers with various hardware and software related issues.
- Skilled in resolving complex technical issues, implementing efficient troubleshooting processes, and collaborating with cross-functional teams to enhance product stability.
- Adept at driving customer success and revenue growth through innovative solutions and exceptional problem-solving abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Network Support Engineer
MENTOR INFOCOM INDIA PVT LTD
03.2024 - 05.2024
- TNSWAN NETWORK MAINTANCE PROJECT WORK
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
- Supported users in setup and configuration of wireless bridge networks.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
HARDWARE AND NETWORK ENGINEER
BLUEKODE SOLUTIONS/CHENNAI
07.2022 - 03.2024
- Diagnosing and resolving hardware, software, and other network and system problems. This includes replacing faulty network hardware components.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Assisted with implementation and support of network monitoring tools.
- Consulted with network engineering staff to evaluate hardware and software requirements for new system development.
- Traveled to customer sites to provide prompt resolutions to issues.
- Met regularly with clients to discuss project specifications and milestones and provide updates on progress.
- Investigated hardware product issues involving materials and software and devised solutions.
- Set up and maintainrf hardware and software test infrastructure.
DESKTOP SUPPORT ENGINEER
FAXCARE SYSSTEMS/TIRUPPUR
01.2019 - 01.2022
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored system performance to maintain system integrity.
- Boosted network, system, and data availability and integrity through preventive maintenance and upgrades.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Configured and installed computer systems for other sub-organizations.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Documented support interactions for future reference.
- Configured and tested new software and hardware.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
Education
Bachelor of Arts - COMPUTER APPLICATION
MADRAS UNIVERSITY
CHENNAI12.2024
DECE - Electronics And Communications Engineering
GPTC
Coimbatore, India05.2018
SSLC -
NMBHSS
04.2015
Skills
- IT SUPPORT
- SYSTEM MAINTENANCE
- NETWORKING
- TROUBLESHOOTING
- SOFTWARE INSTALLATION
- SQL INSTALLATION
- FIREWALL CONFIGURATION
- CUSTOMER SUPPORT
- TEAM WORK
- OPERATING SYSTEM INSTALLATION
- LINUX
- PRINTER SUPPORT
Languages
ENGLISH
Upper intermediate (B2)
TAMIL
Bilingual or Proficient (C2)
MALAYALAM
Beginner (A1)
Certification
- CCNA Training - REFINEMENT SOFTWARE SOLUTIONS.
- RHCSA&RHCSE -FIIT AVADI.
Timeline
Network Support Engineer
MENTOR INFOCOM INDIA PVT LTD
03.2024 - 05.2024
HARDWARE AND NETWORK ENGINEER
BLUEKODE SOLUTIONS/CHENNAI
07.2022 - 03.2024
DESKTOP SUPPORT ENGINEER
FAXCARE SYSSTEMS/TIRUPPUR
01.2019 - 01.2022
Bachelor of Arts - COMPUTER APPLICATION
MADRAS UNIVERSITY
DECE - Electronics And Communications Engineering
GPTC
SSLC -
NMBHSS
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