Prasanth Konuri
Hyderabad
Summary
Results-driven Operations Specialist with a knack for balancing productivity and efficiency in task completion. Fair amount of experience in process optimization, project management, and supply chain coordination. Excel in teamwork, communication, and problem-solving to achieve objectives and improve operational workflows.
Overview
1
1
year of professional experience
Work History
Transport Operations Specialist
Amazon
Hyderabad
10.2023 - Current
- Analyzed customer feedback to improve operations processes and increase customer satisfaction.
- Provided training and guidance to staff on operational procedures, policies, and regulations.
- Created documentation related to operational procedures such as SOPs.
- Identified operational and performance issues and worked with managers to resolve concerns.
Education
Master of Arts - Political Science And Government
SOL, University of Delhi
New Delhi07-2021
Bachelor of Arts - HPG
Sri Chaitanya Degree College
Hyderabad05-2017
Intermediate - MEC
Sri Chaitanya Junior College
Hyderabad05-2014
SSC -
QIS High School
Ongole05-2012
Skills
- Improvement plan knowledge
- Fleet Management
- Team leadership
- Adaptability
- Customer satisfaction
- Mentoring
- Timely resolution
- Process improvement
- Ownership
Languages
Telugu
First Language
Hindi
Intermediate (B1)
B1
English
Proficient (C2)
C2
Accomplishments
- Best performing employee - February, 2024
- Best performer - July, 2024
- Coordinated with other teams to bulk resolve pending issues thereby protecting SLAs
- Selected for SME role at my current organisation
Timeline
Transport Operations Specialist
Amazon
10.2023 - Current
Master of Arts - Political Science And Government
SOL, University of Delhi
Bachelor of Arts - HPG
Sri Chaitanya Degree College
Intermediate - MEC
Sri Chaitanya Junior College
SSC -
QIS High School