Prasanth Kookkampara
Mumbai,MH
Summary
Result-oriented professional with 16+ years of diversified experience in Manufacturing, Service, and Key Account Management (Sales) across leading brands including John Deere, Apollo Tyres, and Omega Seiki Mobility. Proven expertise in managing key customer relationships, driving sales growth, and delivering high service standards. Open to immediate joining and seeking a challenging Key Account Management (Sales) role with opportunities for long-term contribution and organizational growth.
Overview
17
17
years of professional experience
4
4
Certifications
5
5
Languages
Work History
Key Account Manager Corporate & Institute Sales
Omega Seiki Mobility (OSM)
12.2024 - 10.2025
- - Managed B2B and B2G sales of EV 3-wheelers, driving growth across Maharashtra, Gujarat, Madhya Pradesh, and Chhattisgarh.
- - Actively engaged in government tenders and bid submissions, enhancing brand visibility through industry expos and trade shows.
- - Oversaw retail sales operations and dealer development for the Mumbai region, broadening distribution and market reach.
- - Identified and appointed new dealerships through thorough market research and analysis of territory potential.
- - Consistently achieved monthly sales targets while motivating dealership networks to exceed performance expectations.
- - Planned and executed below-the-line (BTL) activities and digital marketing initiatives to elevate brand presence and lead generation.
- - Conducted comprehensive dealer training programs, improving product knowledge, and enhancing selling skills.
- - Organized product demonstrations and managed customer conversion activities, providing support to key accounts.
- - Monitored customer feedback to enhance service quality, and ensure product acceptance.
- - Collected market intelligence on competition, pricing strategies, and emerging opportunities to inform strategic planning.
- - Prepared detailed monthly sales reports and forecasts, aiding in informed decision-making processes.
Key Account Manager OEM& Inst. Sales
Apollo Tyres Ltd.
02.2023 - 12.2024
- - Oversaw strategic partnerships with leading OEM clients across diverse segments, including Commercial Vehicles, Passenger Vehicles, Agricultural, and Construction Equipment, ensuring robust collaboration with companies like Volvo Eicher, MG, Escorts, and New Holland.
- - Held complete sales responsibility for TBR, PCR, and OHT segments, driving sustainable growth within assigned OEM accounts through targeted initiatives.
- - Managed the end-to-end RFQ lifecycle, from receipt through technical and commercial evaluation, to price negotiations, successfully converting RFQs into confirmed business.
- - Led technical discussions, product validation trials, and quality audits, coordinating closely with R&D, Quality, and Manufacturing teams to ensure adherence to OEM standards.
- - Accelerated business growth by expanding the client portfolio and proactively identifying cross-functional sales opportunities through value-added solutions.
- - Tracked and optimized sales performance metrics, swiftly addressing client concerns, and maintaining consistent stakeholder engagement through regular reviews and updates.
- - Facilitated cross-functional collaboration between Sales, R&D, Commercial, Quality Assurance, Service, and Supply Chain teams to ensure timely delivery and seamless execution of OEM requirements.
- - Implemented account planning frameworks to effectively forecast demand, align with OEM production cycles, and enhance supply chain accuracy.
- - Forecasted production volumes to align manufacturing capacity with future demand, successfully minimizing supply risks, and enhancing operational efficiency.
- - Enhanced customer satisfaction and retention by providing proactive support, structured issue resolution, and continuous feedback loops.
- - Drove strategic pricing discussions and contract negotiations, ensuring profitability while maintaining a competitive edge across key OEM segments.
- - Conducted technology days at OEM locations, strengthening brand visibility and differentiating technical capabilities to enhance competitive advantage.
- - Traveled extensively to engage with senior OEM stakeholders, identifying and converting new business opportunities to drive organizational growth.
Customer Service Manager OEM & Inst. Sales
Apollo Tyres Ltd.
07.2016 - 02.2023
- - Supported the OEM sales team in converting RFQs into confirmed business through timely technical evaluations and compliant submissions.
- - Oversaw OEM issue resolution in the Western region, ensuring thorough root cause analysis (RCA), and timely corrective and preventive action (CAPA) submissions.
- - Collaborated with Product Development and Quality Assurance teams to maintain audit-ready compliance documentation and certifications, as per OEM standards.
- - Managed high-priority service cases by coordinating with field service teams, achieving minimal downtime, and expedited resolutions.
- - Enhanced collaboration with OEM support teams through proactive communication, leading to structured reviews and joint service improvement initiatives.
- - Partnered with cross-functional teams to monitor product performance metrics during new product launches, facilitating early issue detection, and driving continuous improvements.
- - Led the analysis and reporting of OEM vendor performance scores, providing actionable insights through data-driven assessments, and trend analysis.
- - Championed the implementation of digital service tools, significantly reducing turnaround time (TAT) for complaint resolution, and enhancing overall service efficiency.
- - Optimized the customer feedback loop, leveraging insights to refine service processes, and improve customer satisfaction.
- - Conducted product training programs for customers and STUs, bolstering brand perception, and enhancing technical confidence.
Customer Service Engineer
Apollo Tyres Ltd.
04.2013 - 07.2016
- - Addressed customer concerns and technical queries across TBR, PCR, and OHT categories, ensuring prompt resolution, and enhancing customer satisfaction.
- - Managed dealer relationships, fostering engagement, trust, and long-term business partnerships.
- - Identified and communicated early warning signals on product-related issues to senior management, facilitating timely corrective actions.
- - Conducted regular performance monitoring across product categories to assess field performance and reliability.
- - Provided solution-oriented support and escalated critical issues when necessary, promoting long-term customer loyalty.
- - Evaluated and reported on product effectiveness, assisting in promotional campaigns with sales teams and OEMs to boost brand presence, and drive sales growth.
- - Led technical training sessions on tire maintenance for large truck fleets, transporters, dealers, and OEMs, significantly improving product knowledge and customer engagement.
- - Collected and shared market intelligence reports with senior leadership, contributing to informed strategic decision-making.
Warranty & Service Advisor
Redline automotive Pvt. Ltd.
05.2012 - 04.2013
- - Managed warranty operations for Ashok Leyland DOST vehicles, ensuring strict compliance with OEM warranty policies.
- - Conducted root cause analysis (RCA) on warranty failures to identify issues, and collaborate with the OEM technical team for effective corrective actions.
- - Facilitated the prompt replacement of defective parts under warranty, significantly reducing vehicle downtime for customers.
- - Followed up with the Ashok Leyland technical team to ensure the timely settlement of warranty claims, and coordinated the dispatch of failed parts for detailed analysis.
- - Provided expert technical support and guidance to dealer technicians during major failures, effectively communicating product modifications and updates from the OEM.
Job Controller
Autohangar India Pvt. Ltd.
02.2011 - 05.2012
- - Managed the creation, inspection, and closure of work orders for Mercedes-Benz buses, ensuring strict adherence to OEM service standards.
- - Identified and communicated technical failures to the Mercedes-Benz technical team, facilitating prompt corrective actions.
- - Cultivated strong relationships with key customers to ensure smooth service processing, and maintain high satisfaction levels.
- - Provided comprehensive technical support and guidance to dealer technicians, disseminating critical updates, service bulletins, and product improvements.
- - Compiled performance and failure analysis reports, producing essential technical documentation for warranty validation and approvals.
- - Ensured accurate labeling, traceability, and proper storage of defective parts, aligning with OEM warranty and audit requirements.
Technical Trainee
John Deere India Pvt. Ltd.
12.2008 - 12.2010
- - Led rear axle assembly operations at the John Deere Pune Plant, aligning processes with production plans to meet established targets.
- - Supervised a team of 15 to 20 shop-floor associates, driving a consistent achievement of daily production goals.
- - Ensured adherence to stringent quality standards by implementing continuous improvement initiatives focused on scrap reduction and defect prevention.
- - Supported process optimization and line balancing projects to enhance assembly efficiency and reduce downtime.
- - Collaborated with maintenance and quality assurance teams to troubleshoot technical issues, implementing corrective and preventive actions (CAPA).
- - Maintained detailed production documentation, including output, quality metrics, and performance reports, to support operational transparency.
- - Identified ergonomic risks and unsafe work conditions, leading initiatives to improve workplace safety, and enhance overall productivity.
Education
Diploma - Automobile Engineering
Government Polytechnic College Kalamassery
Kalamassery,Kerala04-2008
Executive Post Graduate Diploma in Management - Business Intelligence And Analytics
Alliance University
Bangalore 04.2001 -
Bachelor of Engineering - Pursuing - Industrial Engineering
Indian Institution of Industrial Engineering
Mumbai, India 04.2001 -
Skills
Business development
Retail /B2B/B2G Sales
OEM and Institutional sales
Key Account Management
Certification
Grey and Orange Certificates
Timeline
Key Account Manager Corporate & Institute Sales
Omega Seiki Mobility (OSM)
12.2024 - 10.2025
Key Account Manager OEM& Inst. Sales
Apollo Tyres Ltd.
02.2023 - 12.2024
Customer Service Manager OEM & Inst. Sales
Apollo Tyres Ltd.
07.2016 - 02.2023
Customer Service Engineer
Apollo Tyres Ltd.
04.2013 - 07.2016
Warranty & Service Advisor
Redline automotive Pvt. Ltd.
05.2012 - 04.2013
Job Controller
Autohangar India Pvt. Ltd.
02.2011 - 05.2012
Technical Trainee
John Deere India Pvt. Ltd.
12.2008 - 12.2010
Executive Post Graduate Diploma in Management - Business Intelligence And Analytics
Alliance University
04.2001 -
Bachelor of Engineering - Pursuing - Industrial Engineering
Indian Institution of Industrial Engineering
04.2001 -
Diploma - Automobile Engineering
Government Polytechnic College Kalamassery