PRASANTH KUNNAPALLY
Ras Al Khaimah
Summary
Dynamic and meticulous Director of Housekeeping with proven expertise in managing large, multicultural teams to deliver impeccable cleanliness, organization, and guest satisfaction. Adept at implementing efficient housekeeping systems, optimizing resources, and ensuring compliance with health and safety standards. Strong leadership skills with a focus on staff training, motivation, and development to foster a culture of excellence. Demonstrated success in upholding brand standards, driving cost-effective operations, and enhancing guest experiences. Dedicated to creating a welcoming and pristine environment that reflects the elegance and sophistication of luxury hospitality.
Overview
22
22
years of professional experience
Work History
Director of Housekeeping and Laundry in charge
Cove Rotana Resort
Ras Al Khaimah
09.2024 - Current
- Company Overview: The Cove Rotana Resorts (349 rooms + 71 villas) | Ras-Al-Khaimah, United Arab Emirates
- Daily operational supervision of Housekeeping & laundry team of 110 staffs including Laundry
- Inspected rooms to confirm quality and diligence as per brand standards
- Worked with front desk staff to respond promptly to guest requests, maximizing customer satisfaction
- Trained staff in cleaning, sanitization, and Quality control as per luxury brand standards
- Managed team schedule to deliver cleaning consistent with check-in and departure times
- Kept well-stocked cleaning supplies to meet establishment housekeeping requirements
- Maintained faultless cleanliness standards to exceed guest expectations and encourage repeat visits
- Implemented cost control measures to enhance profitability without compromising guest satisfaction
- Budgeted for cleaning staff and resource requirements
- Implemented ongoing training programmes to increase housekeeping staff efficiency and improve cleaning results
- Coordinated preventative maintenance and prompt repair to reduce downtime
- The Cove Rotana Resorts (349 rooms + 71 villas) | Ras-Al-Khaimah, United Arab Emirates
Executive Housekeeper and Laundry in charge
Al Maha Arjaan by Rotana Hotel Management Corporation PJSC
Abu Dhabi
07.2018 - 08.2024
- Company Overview: (288 rooms) | Abu Dhabi, UAE
- (288 rooms) | Abu Dhabi, UAE
Executive Housekeeper and Laundry in charge
Centro Sharjah by Rotana Hotel Management Corporation PJSC
Sharjah
06.2013 - 06.2018
- Company Overview: (306 rooms) | Sharjah, UAE
- (306 rooms) | Sharjah, UAE
Asst. Director of Housekeeping
Amwaj Hotel by Rotana Hotel Management Corporation PJSC
Dubai
09.2011 - 06.2013
- Company Overview: (301 rooms) | Dubai, UAE
- (301 rooms) | Dubai, UAE
Asst. Housekeeper
Sharjah Rotana Hotel
Sharjah
12.2009 - 08.2011
- Company Overview: (205 rooms) | Sharjah, UAE
- (205 rooms) | Sharjah, UAE
Asst. Housekeeping Manager
Yas Viceroy Hotel
Abu Dhabi
06.2009 - 12.2009
- Company Overview: (499 rooms) | Abu Dhabi, UAE
- (499 rooms) | Abu Dhabi, UAE
Head Housekeeping Supervisor
Amwaj Hotel by Rotana Hotel Management Corporation PJSC
Dubai
12.2007 - 06.2009
- Company Overview: (301 rooms) | Dubai, UAE
- (301 rooms) | Dubai, UAE
Housekeeping Supervisor
Al Bustan Rotana Hotel
Dubai
04.2003 - 11.2007
- Company Overview: (279 rooms) | Dubai, UAE
- (279 rooms) | Dubai, UAE
Education
Bachelor of Commerce -
Mahatma Gandhi university
IndiaDiploma in Hotel Management -
India Institute of Management Studies
IndiaDiploma in Sanitary inspection -
All India institute of local self-government
IndiaSkills
- Guest relations
- Complaint resolution
- Meticulous cleaning and disinfecting
- Laundry & linen management
- Inventory supply management
- Cost reduction initiatives
- Teamwork and collaboration
- Staff recruitment and training
- Performance evaluation
- Health and safety compliance
- Eco friendly practices
Accomplishments
- Select as Best Manager of Centro Sharjah Rotana
- Achieved above 90% scores in quality assurance audits.
- Lowest staff turnover ratio in housekeeping and laundry
Languages
- English
- Hindi
- Malayalam
References
- Mr. Nadim El Zyr, Corporate Director of Operations, Rotana Hotel Management Corporation PJSC, UAE, nadim.elzyr@rotana.com
- Mr. Michael Kasch, General Manager, Radisson, Muscat, michael.kasch@radissonblu.com
- Ms. Beena Vijayakumar, Director of Housekeeping, Bab Al Qasr Hotel, Abu Dhabi, beena.vijayakumar@babalqasr.com
Personal Information
- Date of Birth: 05/16/82
- Nationality: Indian
- Marital Status: Married
Certificates And Licenses
- Dubai Civil Defence Fire Fighting
- Interview and Selection Skill
- Medic First Aid
- Guest Recognition Training
- On Job Training
- Managing People Performance
- Guest Etiquette
- Training for Result
- Cultural Awareness
- Managing Employee Development
Timeline
Director of Housekeeping and Laundry in charge
Cove Rotana Resort
09.2024 - Current
Executive Housekeeper and Laundry in charge
Al Maha Arjaan by Rotana Hotel Management Corporation PJSC
07.2018 - 08.2024
Executive Housekeeper and Laundry in charge
Centro Sharjah by Rotana Hotel Management Corporation PJSC
06.2013 - 06.2018
Asst. Director of Housekeeping
Amwaj Hotel by Rotana Hotel Management Corporation PJSC
09.2011 - 06.2013
Asst. Housekeeper
Sharjah Rotana Hotel
12.2009 - 08.2011
Asst. Housekeeping Manager
Yas Viceroy Hotel
06.2009 - 12.2009
Head Housekeeping Supervisor
Amwaj Hotel by Rotana Hotel Management Corporation PJSC
12.2007 - 06.2009
Housekeeping Supervisor
Al Bustan Rotana Hotel
04.2003 - 11.2007
Bachelor of Commerce -
Mahatma Gandhi university
Diploma in Hotel Management -
India Institute of Management Studies
Diploma in Sanitary inspection -
All India institute of local self-government