Prasanth N
Bengaluru
Summary
Operations leader with a proven track record at Amazon in driving process improvements and enhancing AI data accuracy. Expertise in mentoring teams and optimizing standard operating procedures, resulting in high-quality standards and operational efficiency. Strong background in cross-functional collaboration and data analysis, consistently delivering impactful training and fostering team success. Two years of experience in team management, focused on achieving measurable results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Subject Matter Expert / Acting Team Lead - Operations Support
Amazon
Bengaluru
07.2024 - Current
- Successfully led cross-functional pilot projects, enhancing operational efficiency and data accuracy.
- Oversaw mentorship for 24 associates to develop skills and expertise.
- Provided subject matter expertise in aligning processes and executing workflows effectively.
- Conducted comprehensive audits to identify workflow gaps and optimize standard operating procedures.
- Managed a team of 10 data annotators, fostering a collaborative high-performance culture.
- Acted as primary escalation point for resolving complex conflicts and issues.
- Established clear performance standards and secured resources for all team members.
- Regularly monitored team performance, delivering constructive feedback and recognizing achievements.
Interim Subject Matter Expert Lead
Amazon
Bengaluru
12.2023 - 07.2024
- Oversaw onboarding and nesting phases for new hires while managing daily operations as interim SME.
- Directed a team of 7 to 10 associates, ensuring consistent production output and quality standards.
- Coached new hires on workflow standards to enhance team performance during training phase.
Machine Learning Data Associate I
Amazon
Bengaluru
06.2022 - 12.2023
- Executed high precision ML inputs and audits of stowing actions across Amazon fulfillment centers, enhancing accuracy for AI-driven automation.
- Coordinated with remote and on-site teams to produce audit-ready data, improving effectiveness of Amazon Robotics and computer vision systems.
- Ensured compliance with strict quality KPIs and SLAs, consistently meeting targets for accuracy, productivity, and turnaround time.
- Provided detailed human feedback on complex annotation scenarios, demonstrating strong decision-making and attention to detail.
Education
Bachelor's of Computer Applications (BCA) -
Garden City College
Bengaluru, India04.2019
Skills
- Operations leadership
- Team guidance
- Mentoring and coaching
- Process improvement
- Root cause analysis
- SOP optimization
- Defect prevention
- Data analysis
- Excel proficiency
- Quality tracking
- Productivity monitoring
- Backlog management
- KPI oversight
- SLA compliance management
- Stakeholder engagement
- Cross-functional collaboration
- Pilot rollout support
- Feedback mechanisms
- Training sessions
Certification
• Essentials of Prompt Engineering, Amazon Web Services (AWS)
• Analyzing and Visualizing Data with Microsoft Excel
• Analyzing and Visualizing Data with Microsoft Excel
Timeline
Senior Subject Matter Expert / Acting Team Lead - Operations Support
Amazon
07.2024 - Current
Interim Subject Matter Expert Lead
Amazon
12.2023 - 07.2024
Machine Learning Data Associate I
Amazon
06.2022 - 12.2023
Bachelor's of Computer Applications (BCA) -
Garden City College