Prasanth Palakel

Conducting Audits against ISO 9001:2015, ISO 14001:2015 & ISO 45001:2018 standards.

Application Reviewer for ISO 9001, ISO 14001, ISO 45001, ISO 50001, ISO 27001 and ISO 37001 standards.

Managing Certification audits and assessments.

Reviewing Audit Reports and assisting Certification Head for Certification decision making.

Maintaining Certification Documents and maintaining compliance with accreditation requirements.

Handling client queries and complaints.

Coordination with Audit team and clients

Overseeing certification cycle and renewals

Keeping up to date on all latest developments on the Certification Business.

Handling of Key Clients/Projects for North Region
Overall monitoring of Project KPIs
Organize Audit/Project as per Contract Specifications
Participating in meetings with key clients / Global teams for project reviews /
operational performance of project teams / Tracking SLAs / Customer complaints
Management of back office activities – including planning / organizing audits
To monitor entire audit cycle – From planning to reporting / invoicing
To cooperate and coordinate with audit team / Sales Team / Invoicing team
during the audit
To coordinate with the technical function for ensuring audit, qualifications of Auditors.
To support sales to pass on any business leads coming across industry.

In charge for Planning and Operations of Certification Business for pan India and Independently handling all IATF CertificationOperations for international clients (major chunk from Republic of Korea).

Application Reviewer for ISO 9001, ISO 14001, ISO 45001 & IATF 16949 new business requests.

Program Manager for ISO 9001, ISO 14001, ISO 45001 & IATF 16949 (Manage the client files from planning the audits till sending the Audit Reports for Veto Review and Release of Certificates).

Sending offers/Contracts for Initial & Repeat Business for Korea Clients and for the Repeat Business of Indian clients.

Keeping up to date on all latest developments on Certification Business.

Achieving the Revenue Targets for the Repeat Business (Surveillance Audit and RE- Certification Audit) and keep the client attrition to the lowest.

Operate the administrative systems and procedures required to support the training business to ensure that the department runs efficiently and delivers to Company’s standards of customer excellence.

Maintains and works to the standards of customer excellence while managing cost and achieving budgeted accounts.

Review continually open course occupancy and take action to protect course profitability as appropriate. Manage the flow of documentation and correspondence of the department's complaints/compliments system to ensure the process operates effectively.

Plan and coordinate venues to meet forward events schedule requirements, including online/virtual trainings Coordinate tutor schedules to ensure delivery of courses. Tutor qualification maintenance

Co-ordinating with regional Training Sales advisor and Sales team

• Key Responsibilities:
• In charge for Planning and Operations of Certification Business for pan India.
• Responsible for review of IATF & Non IATF sales documents and processing for order generation.
• Single point of Contact with Global Head Office (Austria) for all operational and planning related matters.
• Updating and maintaining error free record on issued certificates, certificate withdrawal letters, suspension letters, etc.
• Preparing Re-Certification Proposal and coordination/negotiation with client to get the contract signed.
• Preparing Revenue forecast and maintaining revenue tracker.
• Ensure achievement of budgeted revenue for SA & RA.
• Review and uploading of Audit Reports submitted by External Resources.
• Coordination with Accounts Department for Invoice Generation.
• Preparing and maintaining various MIS Reports related to operation.