Summary
Overview
Work History
Education
Skills
Languages
Certification
Websites
Timeline
SoftwareEngineer

Prasanth Pandiselvam

Bangalore

Summary

Highly motivated and experienced professional with 2 years of expertise in solar support and 5 years of experience in IT technical support, seeking a challenging role to utilize my technical knowledge, customer relationship management skills, and problem-solving abilities to drive customer success and contribute to the growth of the organization

Overview

7
7
years of professional experience
3
3
Certificate

Work History

Subject Matter Expert

Enphase Energy Pvt Ltd
Bangalore
12.2022 - Current
  • Supported my team members technically to make them understand the process and resolve the issue reported by the customer.
  • Analyzed the team data by creating dashboards using Python and tkinter modules to improve the process and assistance.
  • Acted as the primary point of contact for assigned enterprise customers, ensuring their technical needs and expectations were met.
  • Handle escalations and collaborate with other departments to resolve the issue.
  • Conducted technical training sessions for the team members on solar and storage systems.

Customer Support Engineer

Enphase Energy Pvt Ltd
Bangalore
01.2022 - 12.2022
  • Provided technical support to customers regarding solar energy systems and battery/storage systems, troubleshooting issues, and resolving queries effectively.
  • Collaborated with engineering and installation teams to ensure smooth project implementation, including site assessments, system design, and equipment installation.
  • Maintained accurate documentation of customer interactions, troubleshooting steps, and resolutions, using ticketing systems and knowledge bases.
  • Created a bot assistant to guide the team members using Power Virtual agents and embedded in MS Teams.
  • Created PowerShell scripts to maintain Virtual Machines(VM Ware, Hyper-V)

Technology Analyst

Infosys Limited
Trivandrum
04.2021 - 01.2022
  • Provided technical support to end-users, resolving hardware and software issues, and addressing network connectivity problems.
  • Assisted in the setup and maintenance of POS systems, including installation of operating systems, software applications, and peripheral devices.
  • Collaborated with vendors to troubleshoot and resolve issues related to hardware repairs, software updates.
  • Automated few recurring reports using Python, Sikulix and Pandas

Senior Software Engineer

Infosys Limited
Trivandrum
12.2016 - 04.2021
  • Provided L1 and L2 support to users in 24/7 uptime environment, often working double shifts to accommodate time zones.
  • Connected to computer of client using remote link to install programs and applications.
  • Manage user accounts with ADDS.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.
  • Monitored system performance to identify potential issues.
  • Created a bot to monitor and respond to the known server alerts using Python and Sikulix.

Education

Bachelor of Engineering - Electronics And Instrumentation Engineering

Sri Ramakrishna Engineering College
Coimbatore, India
04.2016

Diploma - Electronics & Communication Engineering

Government Polytechnic College
Coimbatore, India
04.2013

Skills

  • PV & Battery Installation & Commissioning
  • Data Analysis using Python
  • Python, Pandas, MySQL, JSON, REST API
  • TKINTER/TTKBOOTSTRAP for GUI Development
  • Basic RPA using UiPATH & Sikulix
  • PowerShell Scripting, Basic Linux OS
  • Handling VMware workstations and Hyper-V
  • JIRA, Salesforce CRM, ServiceNow, Confluence/Atlassian
  • Active Directory, SCOM, SCCM, MS Office

Languages

Tamil
First Language
English
Advanced
C1

Certification

  • Storage Design & Install
  • Data Science with Python
  • Basics of Networking

Timeline

Subject Matter Expert

Enphase Energy Pvt Ltd
12.2022 - Current

Customer Support Engineer

Enphase Energy Pvt Ltd
01.2022 - 12.2022

Technology Analyst

Infosys Limited
04.2021 - 01.2022

Senior Software Engineer

Infosys Limited
12.2016 - 04.2021

Bachelor of Engineering - Electronics And Instrumentation Engineering

Sri Ramakrishna Engineering College

Diploma - Electronics & Communication Engineering

Government Polytechnic College

Similar Profiles

CREATE PROFILE
Prasanth Pandiselvam