Prasanth R
LMS Administrator
Summary
Dedicated and detail-oriented LMS Administrator with 18 months of experience in effectively managing and maintaining learning management systems. Skilled in troubleshooting technical issues, providing user support, and ensuring seamless operation of the LMS platform. Proven ability to collaborate with stakeholders to understand training needs and implement solutions to enhance the learning experience. Possess strong organizational and communication skills, with a focus on delivering high-quality support and training to users. Committed to staying updated on emerging trends and technologies in educational technology to drive continuous improvement in LMS functionality and user experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
LMS Administrator
Cognizant Technology Solutions, CTS
10.2022 - 02.2024
- As an Admin in CSOD LMS, I have to ensure the right assignment of trainings to the user.
- Ensuring all requests are delivered with 100% quality and also zero customer escalation. Maintaining 1OO% compliance on all parameters setup by the Organization.
- Ensuring all requests are processed adhering to SLA.
- Ensure the utilization for the day to day activity in the project should be1OO%.
- Sending SLA Due Report to our team Daily.
- Established strong working relationships with vendors, ensuring timely support for technical issues and software upgrades.
- Managed content updates and ensured timely delivery of e-learning materials to users.
- Provided ongoing customer support, addressing inquiries related to course access, progress tracking, and certification requirements.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Programmer Analyst
Cognizant Technology Solutions, CTS
03.2022 - 06.2022
- It was an analytics project in which we used tools like Google Tag Manager, Google Analytics, and Google Data Studio
- Using GTM, we will create tags, and once those tags are tested and published with its help, we can get data in analytics
- With that analytics data, we can build the end report using Data Studio as per the client's requirements.
Education
Bachelor in Engineering - Electronics And Communication Engineering
Saranathan College of Engineering
Trichy08.2021
Skills
Cornerstone OnDemand
Google Analytics
Google Tag Manager
Google Data studio
SAP
Certification
Google Analytics Individual Qualification Certification [201-Intermediate]
Professional Highlights
Completed external certifications in Google Analytics and Google campaign manager.
Accomplishments
- Regularly got client appreciation for assisting the users with accurate solution.
- Documented and resolved user missing in groups which led to decrease in number of tickets.
Timeline
LMS Administrator
Cognizant Technology Solutions, CTS
10.2022 - 02.2024
Google Analytics Individual Qualification Certification [201-Intermediate]
03-2022
Programmer Analyst
Cognizant Technology Solutions, CTS
03.2022 - 06.2022
Bachelor in Engineering - Electronics And Communication Engineering
Saranathan College of Engineering