Prasanth Ravi

Resonsibilities:

· Supervise the receiving of products and ensure that the proper paperwork is completed.

· Studying the features of all products on offer.

· Arranging stock in a manner that is both visually appealing and allows ease of movement.

· Develop and implement sales strategies

· Respond to customer inquiries, providing detailed information

· Handle and resolve customer complaints and issues promptly and efficiently.

· troubleshooting and resolving customer’s service and repair issues

· Establish, develop and maintain positive business and customer relationships.

· Review inventory for product rotation on a daily basis to prevent shrinkage and damages.

· Process cash and credit transactions accurately and dealing with customer refunds.

· Taking of billing and accounts

· Coordinate daily staffing and staffing schedules

· Train employees in job responsibilities

· Stay updated on new products, services, and market trends to provide accurate and current information to clients.

· Diagnose hardware and software issues accurately and efficiently.

· Repair and replace damaged components such as screens, batteries, charging ports, and cameras.

· Test repaired devices to ensure functionality and quality standards are met.

· Maintain accurate records of all sales, service and other activities

· Support team as and when necessary