Prasanth S

• Planning, Organizing & Monitoring end to end line haul operations which includes all modes of transportation (Air, Road, and Rail)
• Manage the weekly creation and daily management of the line haul schedule and associated systems
• Taking care of inbound, Facility location Management system and Outbound processes
• Proper implementation of the policies and also is a part of audit team to find gaps and provide time to time solutions
• Monitoring commercial connections, vehicles availability and daily follow up for the held back shipments
• Maintain the shipment records for each and every client
• Maintain the SLA for each and every shipment to be received at customer premises within scheduled time.
• Work with forecasting team to drive improvement of the base forecast
• Manage and perform ongoing analysis to work with appropriate teams to develop and improve scheduling methodologies and systems
• Accomplished multiple tasks within established timeframes.

Certifications and achievements:

• Successfully managed operations, contributing to team goals during peak periods.Recognized as Best Performer for Q1 (January - March) for outstanding performance during peak season

• Ensure smooth day-to-day operations of the delivery service, including route planning and logistics.
• Monitor inventory levels and coordinate with suppliers to maintain stock.
• Address customer inquiries and complaints promptly, ensuring high levels of customer satisfaction.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Directly handling 10+ On-roll, 25+ ground level sorters & Supervisors, 200+ Delivery executives.
• Ensured all ground teams have full understanding of business metrics by conducting training and review sessions
• Analyze key performance indicators (KPIs) related to delivery efficiency, customer satisfaction, and team productivity.
• Maintained last-mile Dispatch SLA metrics and ensured RCA is executed for all breaches in flow.

Certifications and achievements:

• Got best hub award in quarter(under mine) and best performer award(Individual-2021)
• Hub achieved fleet of PAN India toppers of month(December-2021) in SLA

• Recruiting people and train them about vehicle attachment process
• Conduct meeting on daily and weekly basis for attaching new cabs
• Handled around Team of 15 with 100% output required for company 0% attrition and 100% attendance
• Helped vendor team to On-boarding new vendors into platform by negotiating business deals
• Solving any grievance faced by vendors after on boarding
• Was awarded with best Team leader for twice.

• Resolving service-related issues through ticketing system, responsible to close tickets in given turnaround Time (TAT) and responsible to handle safety related escalations through Email
• Leaded south zone of Customer & Partner escalations (Called as safety response team/Incident management team)
• Safety Response /incident management team is a team that works on Critical issues related to safety of passenger and driver partners
• Analyze and Evaluate Incident and should close escalations within given TAT/SLA based on incident(Critical/supercritical/normal)
• This team that works closely with business distribution team, Legal team and Social media team
• Responsible for assigning daily work to team and monitoring TAT-OUT's & SLA of tickets and other activities of team

Certifications and achievements:

• Got best performer award twice (quarter wise)-in quality and operations team
• Even got best performer of year 2018 in ANI Technologies

• Determines requirements by working with customers
• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions
• Fulfill requests by clarifying desired information; completing transactions; forwarding requests