Prasanth S

Technical and Business Operations Analyst

Amdocs

07.2021 - Current

Project: T-Mobile
Managed end-to-end billing workflows, including invoice generation, ensuring compliance with billing cycles and client requirements.
Performed comprehensive Order to Cash (O2C) and Accounts Receivable (AR) functions—account reconciliation, collections, payment validations, and discrepancy resolution across internal/external systems.
Experienced in Accounts Payable (AP) processes, including invoice verification, vendor reconciliation, and timely payments.
Delivered L1/L2 production support, resolving issues promptly to minimize operational downtime.
Executed general ledger reconciliations, validated cash/card payments, and supported month-end close activities.
Conducted in-depth billing revenue analysis and monitored cash flow, aging reports, and delinquency trends to support strategic financial decisions; performed ITSM operations.
Led change management initiatives, collaborating with stakeholders for smooth implementation of billing/receivable updates and validating post-deployment reports.
Documented and maintained Standard Operating Procedures (SOPs) to ensure process alignment with organizational policies.
Managed large datasets using relational databases and executed SQL queries for data retrieval and analysis.
Utilized Unix commands and monitored scheduled scripts to ensure successful system operations and automated task execution.
Oversaw daily BAU operations, ensuring timely and accurate client deliverables in line with SLAs and KPIs.
Designed and developed interactive Power BI dashboards; performed ETL to drive insights on receivables and collection performance.