Prasanth Sasidharan Achari
IT Engineer
Bangalore,Karnataka
Summary
Lead Administrator managing Windows Server, Active Directory, Exchange Online, and Microsoft Azure operations across 400+ on-premise and cloud servers. Sustains 99.9% service availability, cuts repeat incidents by 30% through root cause analysis, and saves 25+ hours per month with PowerShell and Python automation. Leads a 15+ member support team, coordinates 24/7 coverage, and keeps IT services aligned to ISO 27001 controls.
Overview
2
2
Languages
2
2
Certificates
18
18
years of professional experience
Work History
Lead Administrator
Wipro Technologies
06.2025 - Current
- Oversaw IT infrastructure operations across 400+ on-premise and cloud-based servers, sustaining 99.9% service availability.
- Governed Active Directory, Exchange Online, and Azure environments while ensuring full compliance with ISO 27001 standards.
- Directed L2/L3 support activities, conducting root cause investigations and lowering repeat incidents by 30%.
- Streamlined patch management and monitoring processes through PowerShell and Python automation, saving over 25 hours per month.
- Managed a team of 15+ L1/L2 engineers, ensuring balanced workload distribution and adherence to SLAs.
- Designed and maintained shift rosters to provide 24/7 coverage, optimizing resource allocation and minimizing service gaps.
- Led talent acquisition and onboarding initiatives for IT support teams, reducing average ramp-up time for new hires by streamlining training, mentoring, and knowledge transfer processes.
- Oversaw leave management for junior staff, ensuring proper coverage during absences while maintaining team morale.
- Established transparent leave approval processes, balancing employee needs with operational requirements.
- Conducted performance reviews and one-on-one feedback sessions, aligning individual goals with organizational objectives.
- Developed and implemented performance evaluation frameworks that supported junior engineers by aligning individual KPIs with corporate objectives, recognizing top talent, and guiding career progression.
- Balanced workload distribution across L1/L2 engineers, optimizing resource utilization and SLA compliance.
- Mentored, coached, and developed team members through regular feedback, training, and career development initiatives
Senior Consultant
Infosys Limited
07.2023 - 03.2025
- Managed Wintel server environments, performing root cause analysis and resolving incidents in alignment with ITIL best practices.
- Oversaw virtualization platforms and Windows Server configurations, including GPO implementation and team shift coordination.
- Executed service enhancement initiatives and enforced domain policy governance controls.
- Led and managed cross-functional teams of IT professionals, ensuring high performance and timely project delivery.
- Directed onboarding and training programs for new hires, accelerating ramp-up time and strengthening team cohesion.
- Directed resource allocation and workload distribution, balancing priorities to meet SLA commitments.
- Established clear performance metrics and conducted regular evaluations, driving continuous improvement in team productivity.
- Facilitated weekly team meetings and RCA reviews, promoting transparency and proactive problem-solving.
Senior Consultant
YASH Technologies
05.2016 - 04.2023
- Managed Azure cloud services, including virtual machine provisioning, load balancer configuration, and AD Connect synchronization.
- Directed Active Directory and file server administration, developed and maintained SOP documentation, and coordinated project schedules.
- Designed, validated, and enforced Group Policy Objects, while provisioning non-standard user accounts and server resources.
- Managed team performance by setting goals, tracking KPIs, and implementing continuous improvement initiatives.
- Optimized resource utilization to maximize productivity while maintaining quality and delivery timelines
Senior Windows Administrator
TEKsystems
05.2015 - 04.2016
- Supervised patch management activities, server health monitoring, replication processes, and Active Directory metadata cleanup.
- Managed shift scheduling and escalation workflows, coordinating closely with external vendors such as Microsoft and Dell.
Senior IT Administrator
Al Doha Maintenance & Service
08.2008 - 09.2013
- Provided end-user infrastructure support[Desktop], enforced IT policies, and administered Active Directory services.
- Prepared ELV project cost estimates, developed technical documentation, and conducted vendor negotiations.
- Maintained system logs and email configurations while coordinating technical activities across multiple departments.
Education
M.Sc. - Information Technology
Mahatma Gandhi University
Kerala01-2007
B.Sc. - Information Technology
Mahatma Gandhi University
Kerala01-2005
Vocational Higher Secondary - undefined
Board of Vocational Higher Secondary Education Kerala
01-2002
Secondary School Leaving Certificate - undefined
Kerala Board of Public Examinations
01-2000
Skills
IT Infrastructure Management and Administration
Windows Server Administration
Active Directory
Group Policy
DNS
DHCP
Data Center Operations
Microsoft Azure (VMs, AD Connect, Microsoft Entra)
VMware ESXi
vSphere
Hyper-V
Security Hardening and Patch Management (WSUS, SCCM)
Backup and Disaster Recovery
ITIL-Based Incident, Problem, and Change Management
SOP and Root Cause Analysis Documentation
Team Leadership
Vendor Coordination
Certification
Microsoft Certified Server Administrator - Windows Server 2008 (MCID: 10507272)
Timeline
Lead Administrator
Wipro Technologies
06.2025 - Current
Senior Consultant
Infosys Limited
07.2023 - 03.2025
Senior Consultant
YASH Technologies
05.2016 - 04.2023
Senior Windows Administrator
TEKsystems
05.2015 - 04.2016
Senior IT Administrator
Al Doha Maintenance & Service
08.2008 - 09.2013
B.Sc. - Information Technology
Mahatma Gandhi University
Vocational Higher Secondary - undefined
Board of Vocational Higher Secondary Education Kerala
Secondary School Leaving Certificate - undefined
Kerala Board of Public Examinations
M.Sc. - Information Technology
Mahatma Gandhi University
LANGUAGES
Malayalam, English, Tamil, Hindi