Prasanthi Vemuri
Bangalore
Summary
Results-oriented Client Relationship Manager offering 7+ years of experience in boosting sales and customer loyalty to individualized service and Employing voice of the client (VOC) expertise to drive top-quality customer experience and satisfaction. Outstanding communicator excelling at building and retaining long-term relationships.
Overview
12
12
years of professional experience
Work History
Senior Client Relationship Manager
Prowess Pursuit Private Limited
Bengaluru
04.2023 - Current
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Identified new business opportunities through research and analysis of client needs.
- Maintained accurate records of client interactions and transactions.
- Provided timely responses to customer inquiries, requests, and complaints.
- Negotiated contracts with clients for various services.
- Resolved complex issues between customers and internal teams in a timely manner.
- Monitored customer feedback to identify areas for improvement in service quality.
- Conducted regular meetings with clients to discuss their current requirements.
- Advised senior management on best practices related to client relationship management.
- Provided technical support to customers when needed during product demonstrations or onboarding processes.
- Served as an escalation point for unresolved customer issues or disputes.
- Generated monthly performance reports on key metrics such as sales volume, revenue growth.
- Built customer confidence by actively listening to needs and concerns and providing appropriate solutions.
- Counseled clients on PR related concerns.
- Drove customer escalations to resolution by engaging directly with clients.
Client Relationship Manager
Plenier Consulting
Bangalore
04.2022 - 11.2022
- Built customer confidence by actively listening to needs and concerns and providing appropriate solutions.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Supported sales team members to drive growth and development.
- Received, responded to and resolved customer issues or complaints quickly, resulting in increased client satisfaction.
- Established new and maintained existing client relationships by cultivating open and positive dialogue, delivering high-quality service and following up after sales close.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Counseled clients on immigration and PR related concerns.
Sales Manager
Visasandpermits.com
Bangalore
04.2019 - 04.2020
- Maintained professional network of potential clients and business opportunities.
- Assigning monthly branch target to Consultants in discussion with Management.
- Taking care of escalations from clients and helping them to get the best possible service & solutions.
- Taking care of recruitment with help of HR team and managing the Attrition.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Performed sales consultations and educated clients on products and services.
- Tracked monthly sales to generate reports for business development planning.
Sales Associate
Abhinav India Pvt Ltd.
Bangalore
01.2018 - 01.2019
- Assessed customer needs to provide assistance and information on product features.
- Adhered to company initiatives and achieved established goals.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Developed trusting relationships with customers by making personal connections.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
Immigration Consultant
Visasandpermits.com
Bangalore
09.2016 - 09.2017
- Interviewed clients and witnesses to acquire additional insight into case details.
- Ensuring that all of the information provided by the client is accurate and correct, preparing and checking all legal documents.
- Preparing all fee quotes and any information required by clients, colleagues or authorities.
- Maintaining strong working relationships with all clients and colleagues.
- Helping the client to obtain Visas.
- Taking full responsibility of all Immigration issues and operations, remaining up to date with any changes to legislation.
- Maintained loyal client base by establishing trusting alliances and fair billing practices.
- Conducted training sessions for staff to explain immigration rules and regulations.
Immigration Specialist
IBM India Pvt Ltd
Bangalore
09.2014 - 07.2016
- Gathered required immigration application documents and assisted with filing.
- Manage all long term & Short term work permits/assignments and Business visa requirements for the UK.
- Initiate new international assignments, extension of existing assignment, repatriations upon completion of assignment, cancellations of assignments on IBM Internal tool.
- Prepare and Issue Business invite letters to employees traveling under Business visa.
- Prepare Standard Operating procedure document and construct process flows for Immigration processes.
- Liaise on day today basis with various stakeholders both IBM internal such as Europe Sector leaders, Host/Home Account Managers, Host/Home Country HR Mobility, and External vendors such as Fragomen (Immigration), Ernst & Young (IA Tax), Cartus (Accommodation).
- Provide necessary information on immigration rules to the project team and help them select a landing solution which is immigration compliant & most cost effective.
- Generate landing trackers for all projects and have weekly meetings with account to provide updates and concerns on the landing of the assignees.
- Tracking of Work Permit filing and approval, apostil of personal docs and Visa Stamping E2E status.
- Ensure that delivery of services provided by external vendors is efficient and transparent to ensure complete satisfaction.
- Maintain and improve the process of tracking landing and pending metrics for key stakeholders
HR Executive
Mindspace global solutions
Hyderabad
06.2012 - 04.2014
- Directed recruitment, selection and hiring processes.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Developed and implemented hiring criteria and employment selection assessments to improve staffing quality.
- Scheduled and conducted new employee on-boarding.
- Reviewed referral candidates and contacted qualified individuals to request applications.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
- Collaborated with recruitment and HR professional to achieve hiring goals.
- Advised management on organizing, preparing, or implementing recruitment or retention programs.
- Provided management with information and training for interviewing and performance appraisals.
- Reviewed employment applications to match applicants with job requirements.
- Informed applicants of duties and responsibilities, compensation and benefits.
Education
MBA - Human Resources Development
Bharathiar University
Coimbatore06.2016
Bachelor of Science - Btech (CSE)
Jawaharlal Nehru Technological University
Hyderabad04.2012
Skills
- Customer Complaint Resolution
- Operations & Support
- People Management
- Business Development
- Customer- and Service-Oriented
- Staff Training
Languages
Telugu
First Language
English
Proficient
C2
Telugu
Proficient
C2
Hindi
Intermediate
B1
Accomplishments
- Recognized as Employee of the year twice for outstanding performance and team contributions.
- Consistently maintained high customer satisfaction ratings.
- Promoted to Team lead from a consultant due to excellent sales skills & achieved targets.
Timeline
Senior Client Relationship Manager
Prowess Pursuit Private Limited
04.2023 - Current
Client Relationship Manager
Plenier Consulting
04.2022 - 11.2022
Sales Manager
Visasandpermits.com
04.2019 - 04.2020
Sales Associate
Abhinav India Pvt Ltd.
01.2018 - 01.2019
Immigration Consultant
Visasandpermits.com
09.2016 - 09.2017
Immigration Specialist
IBM India Pvt Ltd
09.2014 - 07.2016
HR Executive
Mindspace global solutions
06.2012 - 04.2014
MBA - Human Resources Development
Bharathiar University
Bachelor of Science - Btech (CSE)
Jawaharlal Nehru Technological University
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