SAP Multiple Modules
Prasanth Jayakumar Nair
Seasoned IT Manager | 20+ Years in SAP Implementation & Operations, Infrastructure Design, and IT Operations Management
Bengaluru
Summary
- With over 20 years of rich experience in Information Systems Management, IT Service Management, and IT Operations Management, I have consistently driven innovative solutions and operational excellence in diverse industry landscapes.
My journey began as a System Administrator, where I honed my foundational skills with MCSA and CCNA certifications, managing complex IT infrastructure and ensuring seamless operations. Transitioning to the SAP domain, I acquired certifications in multiple SAP modules, enabling me to spearhead sophisticated SAP implementations and drive transformative business processes.
Throughout my career, I have had the privilege of working with prestigious FMCG companies in the UAE and Oman, including Al Seer Group and Khimji Ramdas LLC, where I led large-scale IT projects, optimized system performance, and enhanced overall IT service delivery. My tenure as Lead SAP Consultant at Infosys Limited, India, further solidified my expertise in SAP solutions including WM, EWM, MM(IM), and DSD, where I successfully delivered high-impact projects and provided strategic IT consultancy to global clients.
Key Skills and Competencies:
Information Systems Management: Expert in managing and optimizing enterprise-wide information systems, ensuring reliability, security, and performance.
IT Operations Management: Skilled in overseeing IT operations, managing infrastructure, and ensuring business continuity through effective disaster recovery planning.
SAP Implementation and Operations: Extensive experience in SAP EWM implementation, configuration, and support, delivering end-to-end SAP solutions that align with business objectives.
Infrastructure Design and Management: Adept at designing, deploying, and managing robust IT infrastructure, ensuring scalability and resilience.
Project Management: Proven track record in leading and managing complex IT projects, from inception to completion, ensuring timely delivery and within budget.
Stakeholder Management: Strong ability to engage and collaborate with stakeholders at all levels, fostering positive relationships and driving consensus.
I am passionate about leveraging technology to solve business challenges and drive organizational success. Connect with me to explore opportunities for collaboration, knowledge sharing, and driving IT excellence in your organization. Adept at leading IT initiatives, I significantly enhanced operational efficiency and client satisfaction at Infosys Ltd. by leveraging expertise in IT infrastructure and project management. My collaborative approach and analytical thinking fostered team success, achieving notable improvements in IT service delivery and cybersecurity measures.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
IT & Operations Manager
Winter Cherrie Enterprises Private Limited
Bengaluru
05.2024 - Current
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
Lead SAP Consultant
Infosys Ltd.
Bengaluru
02.2020 - 04.2024
- Supported continuous improvement efforts by regularly updating knowledge on relevant SAP modules and industry trends.
- Solved functional and technical obstacles and worked closely with project team from different streams.
- Developed detailed documentation on business processes, configuration guides, and user manuals related to SAP EWM projects.
- Reduced operational costs for clients through the customization and optimization of SAP EWM modules.
- Resolved complex issues with warehouse processes by troubleshooting and providing expert guidance on SAP EWM functionalities.
- Enhanced warehouse productivity by designing and configuring RF devices within SAP EWM systems.
- Improved inventory accuracy through regular monitoring, analysis, and adjustment of stock levels using SAP EWM functionalities.
- Enabled real-time visibility into warehouse operations through accurate tracking of goods movements using RFID technology integrated with the SAP EWM system.
- Kept up-to-date with industry trends and best practices in warehouse management, incorporating new features into the SAP EWM solutions offered to clients.
- Evaluated client requirements and recommended appropriate enhancements to their existing warehouse management system using advanced SAP EWM tools.
- Streamlined warehouse operations by implementing SAP EWM solutions for efficient inventory management and order fulfillment.
- Ensured compliance with industry standards in warehouse management by customizing and configuring relevant features within the SAP EWM system.
- Documented and maintained technical specifications for SAP applications.
- Multitasked and managed multiple deliverables and projects concurrently and facilitated use of SAP for enterprise resource planning.
- Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation.
- Enhanced end-to-end supply chain visibility by integrating SAP MM with other modules.
- Streamlined procurement processes by implementing efficient SAP MM strategies.
- Optimized inventory management for reduced costs with effective planning and forecasting techniques.
- Conducted thorough gap analyses, identifying areas for improvement in existing processes.
- Implemented best practices in purchasing and vendor management, enhancing overall efficiency.
- Developed custom reports, improving decision-making for senior management.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
Team Lead - SAP DSD/WM/MM(IM) Support
Khimji Ramdas
Muscat
12.2010 - 11.2015
- Mentored junior team members, helping them enhance their skills and contribute more effectively to projects.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Collaborated with internal teams to develop customized solutions that addressed unique client needs.
- Developed innovative strategies to address complex business challenges, resulting in increased profitability for company.
- Identified key areas in need of improvement and implemented plans to rectify issues.
- Evaluated existing business processes, recommending improvements that led to increased operational efficiency.
- Streamlined project management processes, improving efficiency and reducing overall costs.
Team Lead - SAP Systems and Mobile Devices Support
Al Seer Trading Agencies
Dubai & Muscat
04.2007 - 10.2010
- Implemented technical solutions to solve system issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Developed strong relationships with key stakeholders, acting as their primary point of contact for all technical concerns.
- Reduced response times by prioritizing urgent requests and escalating issues when necessary.
- Implemented automation tools to streamline workflows, reducing manual tasks and increasing productivity within the support team.
- Collaborated with outside departments to implement system-wide improvements.
- Managed multiple projects simultaneously, staying organized and meeting deadlines consistently.
- Executed routine maintenance activities on systems infrastructure, preventing potential downtime scenarios while minimizing impact on customers'' daily operations.
- Patched software and installed new versions to eliminate security problems and protect data.
- Set up and administered Windows Mobile Devices and Bluetooth printing systems for Van Sales Team.
- Coordinated with vendors to ensure timely delivery of hardware replacements, reducing system downtime.
- Optimized support workflows, reducing average resolution time.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Created user accounts and assigned permissions.
- Developed and implemented preventive maintenance procedures.
- Tested new software and hardware prior to deployment.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
Senior Systems Engineer
Zarouni International Equipment L.L.C
Dubai
06.2003 - 03.2007
- Reduced downtime for critical systems by proactively identifying potential issues and conducting preventative maintenance.
- Identified software issues and handled troubleshooting to resolve quickly.
- Managed large-scale projects, ensuring timely completion within budgetary constraints while maintaining quality standards.
- Led troubleshooting efforts during high-profile incidents effectively resolving complex issues within minimal downtime.
- Improved system stability by performing regular audits, updating software patches, and addressing vulnerabilities promptly.
- Evaluated vendor proposals for hardware acquisitions based on technical specifications, cost-effectiveness, and long-term value propositions.
- Conducted training sessions to educate client staff members on new technologies, boosting productivity across departments.
- Contributed to strategic planning initiatives by providing expert insights into emerging trends in IT infrastructure management best practices.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Implemented networking and server changes to meet client budgets and needs.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Monitored networks and network devices to resolve technical problems quickly.
- Designed and evaluated WAN and LAN connectivity technologies.
- Installed and configured network printers and other peripheral devices.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Evaluated software products to determine compatibility with existing systems.
- Diagnosed and executed resolution for network and server issues.
- Maximized system availability through development and testing of contingency plans.
Education
B.Tech - Computer Engineering
College of Engineering, Adoor
Adoor, Kerala, India 10.1996 - 10.2000
Skills
IT asset management
Software
Windows (Servers and Desktops)
Certification
CCNA - Cisco Certified Network Associate
Timeline
IT & Operations Manager
Winter Cherrie Enterprises Private Limited
05.2024 - Current
Generative AI at SAP
03-2024
SAP Certification - Cloud Procurement on S/4HANA
07-2021
SAP Certification - EWM on S/4HANA
02-2021
Lead SAP Consultant
Infosys Ltd.
02.2020 - 04.2024
Team Lead - SAP DSD/WM/MM(IM) Support
Khimji Ramdas
12.2010 - 11.2015
Team Lead - SAP Systems and Mobile Devices Support
Al Seer Trading Agencies
04.2007 - 10.2010
Senior Systems Engineer
Zarouni International Equipment L.L.C
06.2003 - 03.2007
CCNA - Cisco Certified Network Associate
02-2003
MCSE - Microsoft Certified Systems Engineer
01-2003
B.Tech - Computer Engineering
College of Engineering, Adoor
10.1996 - 10.2000
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