PRASANTH S MONI

Summary: Buynew follows the BNPL concept, providing easy affordable ways for mainly blue-collar workers to purchase brand-new handsets under easy instalments without the need for a bank account

• Building a business concept into a reality. The idea of Buynew was transformed into a functional model.
• Recruit and Build a workforce for the company in UAE which covers various functions (Sales, Marketing, Finance, Admin)
• Ensure the construction of brand value and the successful execution of marketing plans through various digital and traditional consumer channels.
• Assist the IT team in constructing a functional ODOO software model for Buynew with the utmost confidence in meeting KYC standards to thwart any potential bad debts or fraudulent activity.
• Survey and provide feedback to the management on the market potential in various industrial areas where our customer segment resides
• Recruit/Onboard sellers in the identified locations which will process the customer walk-in loan applications.
• Partnered with 35 reputable sellers in Dubai and 4 in Sharjah to expand to 75 locations by 2023, providing top-notch service and convenience
• Created and implemented a daily workflow for the finance team for the daily settlement of sellers
• Oversee sales force training requirements and ensure their territory hits the set targets
• Negotiated contracts with vendors and suppliers to secure competitive pricing.
• Created effective business plans to focus strategic decisions on long-term objectives.
• Have ensured that bad debts remain low by putting in good credit checks while onboarding new customers. Was able to keep bad debts below 5% as on-date

Summary:

GoCash is the region's first to provide 16 currency options in a card. The gocash card is a reloadable, multi-currency card that offers an easy and secure way to access your money in a foreign country.

• Developed strategies and plans for regional sales growth.
• Covered Travel Card requirements of various customer segments in Dubai, Sharjah and Northern Emirates
• Recruited, trained, coached, mentored, and evaluated a team of regional sales representatives.
• Personally handled and catered to big cooperates providing personalized support (eg. EMAAR Group, EMIRATES )
• Achieved highest-ever, yearly Team and Individual revenue for prepaid card business in UAE and was set as the benchmark across other exchange houses
• GOCASH team played a vital role in the companies' year-on-year prepaid card segment business. Our team was able to achieve card revenues at par with 150+ branches in UAE
• Developed strategies to increase customer loyalty and repeat business, including calling customers frequently to check for upcoming trips that need FC load. This has yielded good reload values in onboarded cards
• Held various training sessions for 150+ branches ( 2000 + Employees ) in UAE to help understand the product and its features

Summary:

WPS is an Electronic Wages Transfer system that oversees the payment of workers’ salaries in the UAE. It ensures that UAE workers are paid the right wages or salaries (based on their employment contracts) in a timely fashion

• Identifying and acquiring new companies for Smart Pay WPS Service
• Target both SME and Corporate companies and move their salary file processing through UAE EXCHANGE
• Travel extensively through UAE for assisting employees in remote areas and provide them with training and explain card features and benefits
• Maintain close contact with client companies' finance and HR team and help them with monthly payroll processing
• Make sure clients stay within our systems and foresee any chances of attrition
• Be part of various events and programs across UAE where prospect company's decision makers arrive and attract them to our Payroll systems
• Created and presented monthly reports to management on sales performance.

• Responsible for supporting TATA Docomo Kerala Circle customer communications and value-added service upselling
• Product and Service Communications Lead for TATA Docomo Kerala Circle. All customer communications were executed by the team
• Supporting Role for Marketing Department to achieve revenue by Upselling through Voice & Non-Voice Modes
• Heading outbound Tele Marketing Team – Kerala for Product Up-Selling
• UAT Specialist for TATA Docomo Kerala and identify the errors before the product launch
• Coordinate with outbound vendors for pushing company products to customers through various modes. (OBD, SMS, WAP, Push )
• Coordinated with other departments to ensure a smooth flow of operations
• Make sure daily marketing campaigns are effectively scrubbed with the DND base
• Coordinate with the customer service team for any complaints or suggestions from the running campaigns

• Responsible for the rollout of Tata Docomo Service Points across Kerala Circle
• Implementation of Process, Software and Customer Flow Tracking Sheet at Stores
• Staff Recruitment and Training at the Service Points
• Responsible for conducting various customer engagement programs at store locations and generating walk-ins
• Responsible for the branding, store designing and periodic maintenance at the TATA Docomo Service Point
• Coordinate with other departments within the organization regarding any changes or updates related to services offered.
• Improve customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
• Periodic visits at TATA Docomo service points across Kerala to ensure that agent staffs follow SOP set by the company

• Responsible for the entire day-to-day activities of 11 retail stores in 2 districts in Kerala ( Kochi and Thrissur )which include sales, staffing, stock maintenance and legal compliances
• Supervise, coach and provide feedback to staff and reinforce success and take corrective action
• Observe workers to detect inefficient or unsafe work procedures or to identify problems, initiating corrective action as necessary.
• Carry out surprise audits at retail stores to ensure the store SOP are in place
• Ensure stores are adequately staffed in order to accommodate customer walk-ins at peak hours of the day
• Conduct promotional activities in the catchment area of the store and improve customer walk-ins
• Make sure store frontage and in-store branding are in place and no deviations are made from the set rules

• Acquisition of new properties according to company specifications for Kerala
• Identifying the best market location and the best space for the company and rental negotiation and arranging documentation for the proposed site
• Preparation of the Agreement and forwarding the documentation for a legal opinion to HO
• Legal documentation and license renewal supervision for new and old stores
• Support the branding and logistics team during the new store rollouts
• Store handover to store manager and ensure he/she is educated adequately on store premises , power board and on store security aspects

• Handling customer service requests (Mainly Billing Related) raised from Public Offices & Call Centers
• Maintaining the track of closed Service Requests according to their type and SLA
• Posting waivers in the system and intimating the customer on the same
• Provide support to the retentions team to prevent churn of customers by providing support and closing issues within SLA
• Refer unresolved customer grievances to designated departments for further investigation.
• Increase customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.