Prasant Kumar Khandual
Bhubaneswar
Summary
Results-oriented Collections Manager reduces delinquencies and mitigate risks. Eager to offer 12+ years of in-depth experience to support organizational needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Collections Manager
HDFC BANK LIMITED
BHUBANESWAR
08.2020 - Current
- Collaborated with legal resources and recovery teams to manage default issues.
- Completed investigations of customer accounts and payment histories.
- Reached out to customers to discuss late payments and options for remitting amounts due.
- Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
- Reduced losses by restructuring loan payment plans.
- Completed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Contacted customers in person at personal and business locations to collect payments directly.
- Performed research and due diligence to resolve issues.
- Researched, evaluated and resolved discrepancies and customer concerns.
- Utilized prescribed scripts and friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Verified details of transactions, funds received and total account balances.
Senior Executive
VODAFONE IDEA LIMITED
BHUBANESWAR
04.2016 - 08.2020
- Customer Lifecycle management from on boarding to exit of the customer
- Drives the Overall Post-paid Retention Portfolio, Relationship Management 0-60 buckets Collection across Circle through RM and FOS.
- Drive Touch Point Net Promoter Score through Promoter & Detractor Analysis
- Execute Proactive & Reactive Campaign for Corporate & Individual Customers ( MNP COFU Reconciliation,Credit Limit Vs Plan,PV Status, Plan Change, Data Pack Audit on Zero Rental Plan, Nil Usage,R-Churn,Probable Suspension,MNP Retention)
- Innovate different ways of Connects to Customer Programs across segments like Corporate Accounts & High Value Individual
- Enhancing customer experience through Upsell & Cross sell (4G Simex,MVA Penetration & Non Red to Red Conversion,NEFT Promotion, Green Bill)
- Onboarding campaign for newly acquired customer for smoother processing(Welcome Call & First Bill Call for Individual Segment & Corporate Account Visit by Relationship Manager)
- Optimum utilization of budget & vendor management & ensuring 100% HSW compliance
- Complaint handling from Field Executives & Account Manager
Activation Officer
VODAFONE MOBILE SERVICES LIMITED
BHUBANESWAR
12.2013 - 04.2016
- Prepaid Documentation & Regulatory Compliance
- Managing vendor for smooth transaction of Prepaid Docs from Distributor Points to NSB Hub.
- Coordinating with Zonal executives for Prepaid Docs Compliance, HSW and development of team building activity for better output.
- Managing Vendors for smooth functioning of Docs Login/Scanning within TAT.
- Resolving all types Prepaid provisioning related queries with the help of IT.
- Regular Training & Updates to distributors & pick up executives for maintaining quality docs and HSW norms.
- Regular updates & training to distributor, runner, CSE, data entry for MPESA end to end activity within TAT.
- RnR activity for NSB people in every quarter.
Floor Manager
TANISHQ JEWELLERY
BHUBANESWAR
07.2013 - 12.2013
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Coordinating with Agencies for smooth functioning of cash & cheque clearance.
Activation Officer
DISHNET WIRELESS LIMITED
BHUBANESWAR
05.2011 - 05.2013
- Prepaid Documentation,MNP Reporting,UAT & Regulatory COmpliance
- Managing vendor for smooth transaction of Prepaid Docs from Distributor Points to Nexgen.
- Coordinating with Zonal executives for Prepaid Docs Compliance & development of team building activity for better output.
- Resolving all types Prepaid provisioning related queries with the help of IT.
- Regular Training & Updates to distributors & pick up executives for maintaining quality docs & rejection criteria.
- Product Testing received from Circle & Regional marketing Team.
- Co-coordinating and maintaining the request of customer from donor operators to avail the AIRCEL service.
- Analysis of MNP activation from donor operators on daily basis.
- Maintaining the dashboard relating to port-in and port-out request, activation, rejection and retention figure.
- Analysis of MNP activation from donor operators on daily basis.
- Maintaining the dashboard relating to port-in and port-out request, activation, rejection and retention figure.
Education
MBA - Marketing & Finance
Icfai National College
Bhubaneswar03.2010
Bachelor of Science - Mathematics And Computer Science
Biju Patnaik College of Science & Education
Bhubaneswar04.2008
CHSE - Physics, Chemistry, Mathematics & Biology
PatnaPatnaikPatnaik College of Science & Education
Bhubaneswar04.2005
Matriculation - KhandualPrasantEnglish,Odiya,Hindi,Math,Science,History&Geography
Indira English Medium School
Bhubaneswar03.2003
Skills
- Relationship Building
- Creative and Innovative
- Risk Assessment
- Prioritizing and Planning
- Service Oriented
- Financial Resources Management
- Compliance Assessment
- Business Relationship Management
- Proactive and Focused
- Financial Resource Management
- Problem Anticipation and Resolution
- Customer Service
- Adaptable to Changing Conditions
- Data Analysis
- Willing to Learn
- Quality Assurance
- Team Building Leadership
Languages
English, Oriya, Hindi
First Language
Accomplishments
- Constantly rating as Rank 1 Position in Odisha in last 3 appraisal
Timeline
Collections Manager
HDFC BANK LIMITED
08.2020 - Current
Senior Executive
VODAFONE IDEA LIMITED
04.2016 - 08.2020
Activation Officer
VODAFONE MOBILE SERVICES LIMITED
12.2013 - 04.2016
Floor Manager
TANISHQ JEWELLERY
07.2013 - 12.2013
Activation Officer
DISHNET WIRELESS LIMITED
05.2011 - 05.2013
MBA - Marketing & Finance
Icfai National College
Bachelor of Science - Mathematics And Computer Science
Biju Patnaik College of Science & Education
CHSE - Physics, Chemistry, Mathematics & Biology
PatnaPatnaikPatnaik College of Science & Education
Matriculation - KhandualPrasantEnglish,Odiya,Hindi,Math,Science,History&Geography
Indira English Medium School
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