Application Engineering Manager | Inside Sales/ Techno commercial/Product Application Engineering /Design engineering/R&D/after /Service- After market support/Hot runner/Customer support/ Team management /CI Activity/Mechanical Design Engineering Professional with 16+ years of experience and expertise in Product and Tool design, including 2.5 years of onsite experience in Canada, Europe (Portugal) and China Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
25
25
years of professional experience
Work History
Manager – Application Engineering
Manager-Application Engineering-Milacron India Pvt Ltd (Mold Masters
06.2023 - Current
Manage the daily activities of the Technical Sales Engineers (TSEs) by providing technical support, leadership, and mentoring on a daily basis.
Monitor and meet deadlines for responses and actions committed during any interaction with customers and applications; report results of KPIs to the Director of Engineering and Project Management.
Ensure that all quotations are done in a uniform way throughout the department, and in accordance with the company standards.
Continuously drive new product commercialization projects by proactively identifying and eliminating obstacles, establishing clear and objective tasks for the team, and providing Business Development with credible and attainable timetables for customers.
Support and review technical inquiries from customers to recommend a suitable hot runner system; respond to technical queries from customers and sales representatives.
Accountable for keeping customers and sales representatives informed.
Support applications’ technical review for resin specifications, gate locations, etc., and decide whether any simulation analyses are needed for the project, and evaluate the results to suggest the best solution to customers.
Ensure that hot-runner/hot-half designs are reviewed and approved by the TSEs before they are sent to customers.
Ensure that customer standards are followed on designs and jobs, where applicable.
Take part in technical review meetings, mold design reviews, and mold start-ups of key programs/projects as needed to ensure the successful application of the hot runner system, and provide the concept of manifold layout and special components of the hot runner system to ensure the optimum hot runner system is designed.
Follow up on the status of jobs through design and manufacturing with the help of administrative staff, so that jobs are carried out without any issues.
Review, recommend, and approve any change requests for orders.
Review the technical documents, quick start guides, and configuration documents that can be used both internally and externally; ensure the accuracy of the technical information.
Keep the Director of Engineering and Project Management, and the Director of Sales, informed of potential performance obstacles, and offer possible solutions.
Meet with customers and agents as determined necessary to better carry out technical problem identification and resolution.
Lead the CAE team and prioritize jobs based on customer hierarchy, urgency, and nature of request (field service issue and breakdown).
Manage employee relations issues for the assigned work area, with guidance when required.
Work closely with Human Resources to ensure that the timely hiring and training of staff are completed in keeping with the annual headcount plan.
Evaluate employee performance for the completion of Performance Reviews.
Led a team of 22 employees, ensuring high productivity, and excellent customer service.
Develop departmental KPIs, working with the Director of Engineering and Project Management.
Maintain accurate records for time administration in SAP.
Ensure compliance with the Health and Safety program.
Ensure ISO guidelines are followed for the assigned unit.
Group Lead – Design (Engineering- Tool Design)
Milacron India Pvt Ltd (Mold Masters Division)
05.2008 - Current
Providing engineering design, hot-runner design direction on products, parts, and components (mechanical, electrical assemblies, and automotive components) used in plastic industries and other applications.
Lead the evaluation and analysis of designs produced by direct reports.
Working in all phases of the design process for a multitude of products, components, parts, assemblies, and sub-assemblies, including drafting, dimensioning, tolerancing, prototyping, and documenting results.
Commended for strengths in defining, assessing, and satisfying complex product functional specifications and manufacturability concerns.
Designed innovative component/module replacements for existing machinery that improved functioning and extended the life of equipment thought to be obsolete, for a fraction of the total replacement cost.
Designed projects within the required timeframe, and set appropriate targets for team members.
Conceptual design for a balanced runner layout, design of the manifold, and to create the general assembly.
Conversion of 3D modeling to 2D drawings.
(GA & Part Drawings)
Control over the change level of drawings (ECR and MCR) (internal or from the customer).
Preparing Bill of materials & to update job details in SAP
Communicating with customer, to provide an optimal design
Managing design projects in coordination with stakeholders like design coordinators, engineers to ensure client satisfaction
Senior Technical Assistant
Lucas TVS
Chennai
06.2006 - 03.2008
Design of press tools.
Special-purpose machine for assembly.
Jigs, fixtures, and gauges for auto-electrical components, including gear reduction starters, alternators, wipers, head lamps, small motors, and starters (commercial and car).
Design Engineer
BECON SOFTWARE SYSTEM LTD
Chennai
03.2006 - 03.2007
Design of press tools for automobile and auto electrical components.
Trainee Designer – Engineering (Tool Design)
TVS-BRAKES INDIA LTD
Chennai
02.2005 - 02.2006
Design of press tools
Jigs, fixtures, and gauges for components, including back plates and shells, quality.
Diploma Apprentice Trainee
BPL-SANYO PVT LTD
Palakkad
07.2002 - 07.2003
Mold machine setting and production activity.
Mold trails and troubleshooting for plastic components.