Prasath S
Chennai
Summary
Motivated professional eager to embrace new challenges. Demonstrates strong work ethic and adaptability, excelling in independent work environments. Proven ability to quickly acquire new skills and effectively collaborate with diverse teams.
Overview
18
18
years of professional experience
1
1
Certification
Work History
RM Tools Lead Key User
Nokia Solutions & Networks
Chennai
06.2019 - Current
- Implemented global help desk ticketing solutions for resource management tools using Power Platform and Office 365.
- Achieved compliance with Nokia Cyber Security assessments and German Workers Council standards.
- Developed functional solutions that resulted in significant cost savings.
- Designed and implemented PostgreSQL database for critical resource management reporting and analytics.
- Created Power BI solutions for full-time equivalent and resource management reports.
- Streamlined processes to enhance effectiveness of key user activities.
Team Lead – Problem Management
Nokia Solutions & Networks
Chennai
09.2017 - 06.2019
- Developed and deployed Clear Code & SCR Analytics tool on MS Power BI Platform.
- Implemented ITIL-compliant Problem Management processes, reducing recurring incidents by 40%.
- Utilized advanced technical skills to troubleshoot complex issues and implement effective solutions.
- Supported colleagues to foster a collaborative work environment.
- Reduced network alarms impacting overall performance.
Team Lead – Performance Management
Nokia Solutions & Networks
Chennai
10.2014 - 08.2017
- Delivered over 130,000 monthly reports with 99.9% accuracy.
- Introduced RPA solutions, achieving a 25% reduction in FTE effort.
- Oversaw SLA compliance, enhancing KPI health scores.
- Led a team of 25 personnel in performance management initiatives.
SME – Performance Management
Nokia Solutions & Networks
Chennai
04.2011 - 09.2014
- Designed and developed over 30 performance management reports and dashboards.
- Provided one-on-one support to team members and managers for continuous improvement.
- Identified customer needs and addressed them promptly and efficiently.
- Analyzed network performance KPIs to pinpoint areas for enhancement.
- Implemented automations to streamline performance management activities.
- Delivered subject matter expertise during discussions with senior leadership on opportunities and challenges.
- Investigated customer complaints, determined root causes, and executed corrective action plans.
GNSC Engineer – Performance Management
Nokia Solutions & Networks
Chennai
05.2009 - 03.2011
- Delivered critical customer contractual performance reports within established timelines.
- Streamlined user access management for performance management team to enhance operational efficiency.
- Deployed network pooling concept in performance management reports, improving data analysis accuracy.
- Implemented ATCA technology in performance management processes, increasing overall efficiency.
Engineer – Performance Management
Kelly Services India Pvt Ltd
Chennai
08.2007 - 05.2009
- Delivered error-free performance reports within SLA.
- Organized and prioritized tasks to achieve service goals efficiently.
- Executed daily responsibilities with accuracy and efficiency.
- Collaborated effectively within team to enhance project outcomes.
Education
Master of Business Administration - Systems
Madras University
Chennai01.2010
Bachelor’s degree - Electrical and Electronics Engineering
SKP Engineering College
Tiruvannamalai01.2007
Skills
- Microsoft Office 365
- Power Platform expertise
- Automation solutions and logic development
- Database Administration
- KPI analysis and management
- Performance improvement strategies
- ITIL compliance
- Team leadership and collaboration
- Problem-solving techniques
- Process enhancement initiatives
- Internal audits and reviews
- Accuracy adherence
- Work direction planning
- Data analytics
Certification
- Nokia certified Database Administrator - L2.
- Nokia Certified Purple level certification
- EXIN certified training on ITIL Foundation v3 in IT service Management.
Languages
Tamil
First Language
English
Proficient (C2)
C2
Telugu
Intermediate (B1)
B1
Declaration
I hereby declare that the above furnished information is true to the best of my knowledge.
Date-
Place-
(Prasath S.)
Timeline
RM Tools Lead Key User
Nokia Solutions & Networks
06.2019 - Current
Team Lead – Problem Management
Nokia Solutions & Networks
09.2017 - 06.2019
Team Lead – Performance Management
Nokia Solutions & Networks
10.2014 - 08.2017
SME – Performance Management
Nokia Solutions & Networks
04.2011 - 09.2014
GNSC Engineer – Performance Management
Nokia Solutions & Networks
05.2009 - 03.2011
Engineer – Performance Management
Kelly Services India Pvt Ltd
08.2007 - 05.2009
Master of Business Administration - Systems
Madras University
Bachelor’s degree - Electrical and Electronics Engineering
SKP Engineering College
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