Summary
Overview
Work History
Education
Skills
Languages
Field Of Interest
Personal Information
Timeline
Generic

Praseed K

Palakkad

Summary

Dynamic leader with a proven track record at Bajaj Alliance Life Insurance Company Ltd, excelling in operational efficiency and team building. Mastered process improvements and customer relationship management, significantly enhancing service quality and business growth. Fluent in Malayalam and English, adept at fostering cross-functional coordination and maintaining compliance, ensuring a 30% increase in customer retention.

Results-driven Operation Head known for unparalleled productivity and efficiency in task completion. Specialize in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and organizational excellence.

Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities.

Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

9
9
years of professional experience

Work History

Branch Operation Head

Bajaj Alliance Life Insurance Company Ltd
Calicut
05.2016 - Current
  • Analyzed financial data such as budgeting, forecasting and performance metrics to identify trends and opportunities for improvement.
  • Implemented measures to reduce costs while enhancing services quality levels.
  • Developed and implemented operational strategies to improve customer service, efficiency and cost effectiveness.
  • Created and maintained a positive work environment by communicating company policies and procedures to staff.
  • Monitored daily branch operations to ensure compliance with applicable laws, regulations and standards.
  • Managed the development of new products, services and processes to support business objectives.
  • Coordinated training sessions for staff on new systems, products or services.
  • Collaborated with other departments in order to maximize sales opportunities within the branch network.
  • Conducted regular reviews of existing processes to identify areas of improvement or potential problems.
  • Developed effective strategies for managing customer complaints or inquiries promptly and accurately.
  • Established relationships with vendors in order to secure favorable terms on supplies and materials required by the branch operations.
  • Reviewed and approved all invoices related to purchases made by the branches before submitting them for payment processing.
  • Organized special events and promotional activities aimed at increasing brand awareness and attracting customers into the stores.
  • Cultivated strong partnerships with key stakeholders both internal and external through proactive communication and engagement initiatives.
  • Monitored external and internal service providers.
  • Communicated with departmental leaders to identify and solve daily operations issues.
  • Created and updated operational documents and database records.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Created and updated financial reports on frequent basis to present information to leadership teams.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Analyzed competitors and market trends to facilitate business growth.

Education

B.com -

University of Calicut
01.2004

Pre-degree -

University of Calicut
01.1998

S.S.L.C -

Kerala Board Of Public Examinations
01.1996

Skills

  • Team building/leadership
  • Cross-functional coordination
  • Operational efficiency
  • Scheduling and planning
  • Process improvement
  • Client relationships
  • Process improvements
  • Customer relationship management (CRM)
  • Maintaining compliance
  • Customer retention
  • Operations management
  • Fluent in Malayalam and English
  • Customer relations specialist
  • Customer service
  • High-pressure environments
  • Interpersonal communication
  • Goal attainment
  • Regulatory compliance

Languages

  • English
  • Hindi
  • Malayalam

Field Of Interest

  • Reading
  • Listening to music

Personal Information

  • Father's Name: Radhakrishnan
  • Date of Birth: 05/15/81
  • Gender: Male
  • Marital Status: Married

Timeline

Branch Operation Head

Bajaj Alliance Life Insurance Company Ltd
05.2016 - Current

B.com -

University of Calicut

Pre-degree -

University of Calicut

S.S.L.C -

Kerala Board Of Public Examinations
Praseed K