Praseela Mohan
Senior Manager Operations For ITeS Business
Bangalore
Summary
Seasoned Senior Manager with deep understanding of strategic business planning and development. Strengths include strong leadership, effective communication skills, decision making abilities, and problem-solving capabilities. Have consistently delivered results in previous roles by driving operational efficiency, enhancing team productivity and implementing innovative strategies. Skilled in cross-functional collaboration & Client Management.
Forward-thinking Senior Manager adept at managing teams of 550 employees with 28 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.
Overview
21
21
years of professional experience
1
1
Certificate
4
4
Languages
6023
6023
years of post-secondary education
Work History
Senior Manager
Alldigi Tech Ltd- Former Allsec Technologies ltd.
Bengaluru
09.2013 - 04.2025
- Established effective communication channels between different departments within the organization.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business. Consistently met or exceeded quarterly performance targets > 80% set by Client & senior leadership.
- Held monthly MBR meetings to create business plans and workshops to drive successful business.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
- Mentored junior staff in the organization's business processes, customer service standards, and 100% quality assurance protocols.
- Developed and implemented strategies to improve operational efficiency, reduce costs by 5-10% , and increase productivity by 20% .
Team Leader
Allsec Technologies Ltd
Bengaluru
06.2009 - 09.2012
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Conducted regular performance reviews to assess individual team member progress. Meeting KPI metrix , Conversion rate- 60%, Login hours-8hrs, Qulaity score 85 %, AHT- 3-5 mins
- Maintained a positive work environment that promoted collaboration between team members.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Ensured compliance with all safety regulations in the workplace.
- Created training materials and conducted group trainings on new processes or procedures.
Team Leader
Teamlease staffing Solutions
Bengaluru
11.2007 - 05.2009
- Daily interview , walkin and assessment conducted tracker.
- Profile loaded on daily basis through, website, calls & walk-in candidate.
- Data base management of candidate and clients on the portal and dashboard.
- Event Management through collages, job fairs, career assessment in educational institutions.
- 90 days life cycle management for all temp role enrollment every month.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Team Leader
Sparsh BPO services Ltd.
01.2004 - 10.2007
- Started as a customer service executive for a telecoms client.
- Attending customer calls, resolving query and giving on call resolutions for customers.
- Handholding new associates during the OJT period.
- Escalation handing for all South region calls.
- Moved up to Sr.CSE and SME level in inbound process.
- Promoted as Team lead to outbound sales process within the organization.
Education
MBA - HSE/ HR
Karnataka State Open University
Mysore11.2011
Bachelor of Arts - Sociology
Indira Gandhi National Open University
Bangalore12.2006
High School Diploma -
Sree Venkanteswara High School
Bangalore05.1999
Skills
Data analysis & Strategic planning
Leadership & Client Managment
Cross-functional collaboration
Corporate communications
Problem-solving & Decision-making
Talent development
Additional Information
Currently pursuing Medical Coding with CliniLanuch Research Insitute, Banglore
Certification
[Certified Internal ISMS Auditor], [Alldigitech] - [2015]
Timeline
[Certified Internal ISMS Auditor], [Alldigitech] - [2015]
04-2025
Senior Manager
Alldigi Tech Ltd- Former Allsec Technologies ltd.
09.2013 - 04.2025
Team Leader
Allsec Technologies Ltd
06.2009 - 09.2012
Team Leader
Teamlease staffing Solutions
11.2007 - 05.2009
Team Leader
Sparsh BPO services Ltd.
01.2004 - 10.2007
MBA - HSE/ HR
Karnataka State Open University
Bachelor of Arts - Sociology
Indira Gandhi National Open University
High School Diploma -
Sree Venkanteswara High School
Languages
English
Hindi
Kannada
Malayalam
Additional details:
DOB- 17-09-1983
Hobbies- Cooking & Travelling.
Address- NO 137, OMNIVAS, PUJARI PAPAIAH LAYOUT, AVALAHALLI, VIRGONAGAR PO,BENGALURU- 560049.