Prashansa
Greater Noida
Summary
Results-driven IT leader with over 13+ years of experience in application development, support, and enhancement in payments. Dynamic Production Analyst at Natwest Group with expertise in UiPath solutions and effective communication. Spearheaded continuous improvement initiatives, optimizing system performance and enhancing customer experience. Proven track record in incident handling and RPA solution design, leading teams to achieve significant operational efficiencies. Committed to driving innovation and excellence in automation processes.
Overview
13
13
years of professional experience
Work History
Production Analyst
Natwest Group
12.2022 - Current
- Led IT professionals in developing, enhancing, and supporting critical payments applications, ensuring timely delivery and alignment with business needs.
- Successfully handled incident, change, recovery, risk, and problem management.
- Drove continuous improvement initiatives to optimize system performance and enhance the customer experience.
- Collaborated with stakeholders to analyze enhancement requests and outline delivery schedules, resulting in improved outcomes.
- Demonstrated leadership and proactive engagement in team management.
- Ability to communicate risk concepts effectively to both technical and non-technical stakeholders.
- Improving and managing RPA processes.
- Working on Intelli and microservices applications.
- I took part in several hackathons and the NatWest Challenge 2023, where I mentored a team of six members, and we won a prize of £50 each.
- Helped and assigned new ideas within the team.
- Coordinated effectively in disaster events.
Technical Analyst
Coforge India
09.2021 - 12.2022
- Improved methods and procedures for processes, measurement, documenting, and workflow techniques.
- Experience building RPA solutions using UiPath.
- Proactive, result-oriented RPA developer with problem-solving and analytical skills.
- Problem-solving issues that arise in the day-to-day running of automation processes, and providing timely responses and solutions as required.
- An effective communicator with excellent relationship-building and interpersonal skills, strong analytical skills, and problem-solving abilities.
- Applied knowledge of IT best practices to tackle new challenges and make educated decisions.
- Cultivated professional working relationships with internal personnel, vendors, and suppliers.
- Diagnosed software issues and applied troubleshooting techniques to resolve problems.
- Assessed business requirements and recommended technical products and solutions to meet needs.
Sr; Software Engineer
Sopra Steria
07.2016 - 09.2021
- Experience in managing projects efficiently with cross-functional teams, managing, and investigating exceptions.
- Re-engineered existing processes and designed automation solutions.
- Involved in the design, development, and implementation of robotic process automation (RPA) using UiPath.
- Involved in identifying opportunities to automate manual tasks using Robotics Process Automation (RPA) technology, and established a company-wide RPA program to deliver the first software bot in production.
- Create defects, tasks, and new features in JIRA to keep track of issues and software functionality.
Sr. Process Associate
Capgemini (iGATE earlier)
04.2014 - 05.2016
- Assigned tasks, reviewed performance, and devised improvement plans or corrections.
- Developed junior team members, and cultivated a collaborative culture.
- Promptly addressed concerns, complaints, and inquiries to meet customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships
- Collaborated with stakeholders to gather requirements and develop the scope
- Maintaining the applications, certificates and creating necessary confluence pages
- Always ensuring that we bring betterment to the process.
- Active Scrum participants propose operational challenges of new platforms or applications, and create support models for the same.
Process Associate
Genpact
04.2012 - 04.2014
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow, and overall business growth
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations
Skills
- Experience with UiPath Solutions
- IntelliMatch, Intellitracs
- Microservices
- Skilled in Windows XP Operations
- Proficient in Windows Environments
- Application Support Management
- Analytical Troubleshooting Skills
- Continuous Quality Improvement
- Effective Communication
- Data-Driven Problem Solving
- Strategic Decision-Making
- Skilled in MS SQL Server Development
- PostgreSQL Administration
- SQL Database Developer
- Certified Automation Anywhere Professional
- RPA Solution Design
- Incident Handling Expertise
- Continuous Process Enhancement
- Effective Technical Communication
Databases :
- DB2
- POSTGRESQL
Tools:
- UiPath
- Automation Anywhere
- SNOW
- SPLUNK
Technologies:
- RPA
- Microservices
Languages:
- English
- Hindi
- Punjabi
Accomplishments
- Leadership Excellence: Led teams to deliver projects on time, meeting business requirements, enhancing productivity, and boosting customer satisfaction
- Dashboard Creation: Developed SNOW -based dashboards providing actionable insights for support teams.
- Continuous Improvement: Drove initiatives to optimize system performance, improve customer experience, and boost team productivity through best practices and methodologies.
- Compliance and Auditing: Actively participated in audits ensuring adherence to industry standards (SoX, EY), maintaining the integrity and security of critical financial systems.
- Efficient Incident Management: Implemented effective incident management strategies, ensuring swift issue resolution and minimal disruption to operations.
- Stakeholder Collaboration: Collaborated with stakeholders to analyze enhancement requests, provide high-level solutions, and improve business outcomes and customer satisfaction.
- Commitment to Compliance: Demonstrated commitment to compliance through timely completion of internal and external audits, ensuring regulatory standards adherence.
- One of my snippets – 'Sopra Steria - Text to PDF Converter' is published in the UiPath marketplace.
- Onshore Exposure – In UK for government client focused on HR operation in 08/2019 as BA as well as RPA developer to implement RPA in their HR processes using UiPath tool.
- Awarded as a Star of the month consecutively for 3 months.
Timeline
Production Analyst
Natwest Group
12.2022 - Current
Technical Analyst
Coforge India
09.2021 - 12.2022
Sr; Software Engineer
Sopra Steria
07.2016 - 09.2021
Sr. Process Associate
Capgemini (iGATE earlier)
04.2014 - 05.2016
Process Associate
Genpact
04.2012 - 04.2014
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