Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
Timeline
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PRASHANSA JAISWAL

Noida, Uttar Pradesh, India

Summary

Grounded and solution-oriented Computer Science enthusiast with hands-on professional experience in delivering effective business solutions. Highly skilled in data analysis, business process optimization, and translating complex data into actionable insights. Proven ability to gather and evaluate business requirements, perform gap analysis, and support data-driven decision-making. Strong analytical mindset, combined with effective communication, leadership, and strategic thinking to deliver impactful business solutions.

Operations professional with strong background in streamlining processes and optimizing efficiency. Demonstrates robust focus on team collaboration and consistently meets organizational goals. Adaptable and reliable with skills in project management, data analysis, and problem-solving. Known for clear communication, strategic thinking, and results-driven approach.

Overview

5
5
years of professional experience

Work History

Operations Associate

Amber
04.2024 - Current
  • Working closely with product design, business analysis, product development and operations teams to provide better customer experience
  • Understanding the market, customer-first approach, prioritizing user experience and usability without compromise
  • Keeping a data-driven mindset with expertise in leveraging data for decision-making. Coordinate with sales, finance, and customer service teams to ensure smooth order processing
  • Identify opportunities for process improvement to enhance efficiency and customer satisfaction
  • Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
  • Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
  • Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance. Collaborated with cross-functional teams to achieve project goals and meet deadlines.

Business Analyst (Strategy & Operations)

HighRadius Corporation
07.2022 - 05.2023
  • Analyze client’s business requirements and processes through document analysis, workflow analysis, report generation and scoring of the projects to ensure 90% accuracy in status
  • Assess options for process improvement, including business process modeling with project managers and cross-functional teams by constructing easy-to-understand data and process models, maintain documentation regarding various projects, processes and operations and align them with functional and technical requirement.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
  • Streamlined project management with effective communication and collaboration across cross-functional teams.

Logistics Management Intern (Central Strategy Team)

Zomato
02.2022 - 05.2022
  • Led the transition to a smooth practice by implementing better communication for the delivery partners and a faster, safer and more accurate business system; reduced cost of labor by 30% and errors in the data overhead by 10%
  • Spearheaded a major delivery restructure by redirecting focus on customer willingness to pay instead of product cost; implemented an efficient model which increased average food delivery orders by female delivery partners by 15%
  • Maintained and automated the data reports in order to monitor the performance of the initiatives and campaigns for women delivery partners.
  • Create supply chain management strategies that increase efficiency and speed, optimize warehouse functions by collaborating with departments to close operational gaps. Analyzed financial data to identify trends and provide recommendations for cost reduction measures.

Business Development Manager

HACK-X Security
04.2020 - 10.2021
  • Designed, executed, and optimized digital marketing campaign on Google AdWords; led to 20% increase in prospect attraction
  • Conducted detailed analysis, generated insights and visualizations and published reports based on company data
  • Coached 20 summer interns and launched a mentorship program for new joiners in the Admin division
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.

Education

Bachelors - Computer Science Engineering

Chandigarh University
Chandigarh
05.2023

Skills

  • Data Analysis & Visualization: Power BI, Excel, Databricks, SQL, R
  • Programming & Scripting: C, Python, R, Go, JavaScript, XML, HTML, CSS, SQL, NoSQL
  • Business Analysis & Modeling Tools: Visio, Lucidchart, UML, SDLC, STLC, Agile, Scrum, Git, Linux
  • Process Knowledge: Order to Cash (O2C), Deduction Management, Cash Collections, Supply Chain Management (SCM), Customer Relationship Management (CRM)
  • Product & Workflow Tools: ServiceNow, SAP, JIRA
  • Software Development & Methodologies: SDLC, STLC, Agile, Scrum
  • Interpersonal Skills: Leadership Public Speaking Decision Making Teamwork Active Listening

Hobbies and Interests

Writing, Reading, Music, Sketching, Yoga, Dance

Timeline

Operations Associate

Amber
04.2024 - Current

Business Analyst (Strategy & Operations)

HighRadius Corporation
07.2022 - 05.2023

Logistics Management Intern (Central Strategy Team)

Zomato
02.2022 - 05.2022

Business Development Manager

HACK-X Security
04.2020 - 10.2021

Bachelors - Computer Science Engineering

Chandigarh University

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PRASHANSA JAISWAL