Summary
Overview
Work History
Education
Skills
Key Experiences
Skills Summary
Languages
Certification
Timeline
Generic

Prashansa Kartikey

Ghaziabad

Summary

Working as a Salesforce Consultant since 3+ years, having extensive knowledge in Salesforce configurations like Objects, Fields, Flows, Validation Rules, Data Sharing, Data Loading & Data Maintenance, Profiles, Roles, Formulas, Page Layouts, Record Types, Approval Processes, Change

sets, Sharing Model, User Management, Reports and Dashboards, Einstein chatbot,Lightning Flows,Apex Triggers, Lightning Web Component

Overview

3
3
years of professional experience
1
1
Certification

Work History

Salesforce Consultant/Lead

Apisero
10.2023 - Current
  • Worked on Client Requirements for customization of instance as per client requirements
  • Documented all requirements in agile project management tools like jira
  • Developed LWC to be used in experience site, created Apex Controllers based on business requirement
  • Identify Enable and modify Community Template and theme based on design criteria
  • Developed Einstein Chatbot functionality based on requirement and enable live chat with service rep support
  • Worked on enhancement as mentioned by clients such as creation of various forms and fields
  • Maintaining Multiple Users profile, Role Hierarchy, Sharing Settings and other Salesforce out of box access features.

Salesforce Consultant

Apisero
12.2022 - 10.2023
  • Gather user requirements and support application design discussions
  • Worked with Project Managers and architects as technical consultant to make recommendations for efficient translation of business requirements to ensure that requirements can be met or suggest alternative approaches
  • Developed apex classes, controller classes and apex triggers, Approval Process, LWC for various functional needs in application
  • Developed custom objects, profiles, sharing rules, roles and integration using platform events and API callout, as needed by business
  • Implemented out of box functionality for customers along with customizations
  • Deployed component developed to another environment using change Set
  • Involved in Data Migration from Legacy System to Salesforce.

Salesforce Consultant

Apisero
03.2022 - 11.2022
  • Reviewed Client CPQ specification and designed solution that meet their requirements or enhance functionalities
  • Configure Price Rules, Product Configuration, Field Sets and implement guided selling to meet their requirement
  • Worked with native Salesforce quote to cash functionality such as Opportunities, Products, Price books, Quotes and contracts
  • Practiced and encouraged respectful and transparent communication in interactions
  • Work with testing team to resolve issues
  • Created and maintained technical documentation including process documentation, naming and commenting conventions and Salesforce policies/procedures
  • Involved in Data Migration from Legacy System to Salesforce.

Salesforce Consultant

Apisero
08.2021 - 03.2022
  • Develop custom reports and dashboards
  • Follow best practices for coding and development
  • Develop custom solutions Salesforce platform
  • Design of Home Pages that present value to user, with data-rich dashboards and lists
  • Implementation of custom Approval Processes, to allow user to be able to approve associations between objects
  • Troubleshoot and debug Salesforce applications
  • Develop and execute unit tests and provide support for production issues.

Salesforce Consultant

GS Lab
01.2021 - 08.2021
  • Proven ability to deliver high-quality, reliable code implemented on schedule
  • Understanding of software development process
  • Professional and effective verbal and written communications skills
  • Ability to effectively prioritize and complete multiple development tasks
  • Ability to work in fast-paced, often-changing environment
  • Strong problem-solving skills and attention to detail
  • Good time-management, planning and organization skills
  • Ability to work collaboratively with others.

Education

Bachelor of Engineering - Computer Science

Chitkara University
Punjab
04.2020

Intermediate - Science

Vivekanand Public School
Delhi, India
03.2016

High School -

St Joseph's Academy
Ghaziabad, India
03.2014

Skills

  • Sales Cloud
  • Salesforce Admin
  • CPQ
  • CRM Analytics
  • Experience Cloud
  • SF Configurations
  • SOQL
  • Data Loader
  • Apex Class/Apex Triggers
  • Lightning Web Component(LWC)
  • Lightning Flow
  • Integration(Platform Event, REST Callout)
  • Approval Process
  • CPQ
  • CRM Analytics

Key Experiences

· As a Salesforce Certified Professional with over 3+ years(including internship exp) of experience in Salesforce CRM application, I possess a versatile set of skills that includes both Development and Administration.

· Experienced in designing, developing, and deploying customized solutions on the Salesforce platform

· An effective communicator with excellent relationship-building and interpersonal skills. Strong analytical and organizational abilities. Possess a flexible and detail-oriented attitude.

· Proactive analysis of client issues, identifying improvement areas, and working out resolutions.

· Well-equipped with knowledge tools and technologies like Apex Trigger, Apex Class,Lightning Flow, Platform Event,Flexi Pages Lightning Web Components to deliver scalable and robust solutions that meet business requirements.

· Experienced in Salesforce administration, including user management, security, and data management, with a deep understanding of Salesforce's best practices and principles

· Committed to maintaining code quality and adhering to Agile development methodologies to ensure timely delivery of high-quality solutions.

· Excellent analytical skills to understand Business processes, and functionality to translate them into System Requirement Specifications.

Skills Summary

Sales Cloud, Salesforce Admin, CPQ, CRM Analytics, Experience Cloud, SF Configurations, SOQL, Data Loader, Apex Class/Apex Triggers, Lightning Web Component(LWC), Lightning Flow, Integration(Platform Event, REST Callout), Approval Process, CPQ, CRM Analytics, Salesforce Platform Developer - 1, Salesforce Administrator, Salesforce Sales Cloud Consultant

Languages

English
Intermediate (B1)
Hindi
Advanced (C1)

Certification

· Salesforce Platform Developer - 1

· Salesforce Administrator

· Salesforce Sales Cloud Consultant

Timeline

Salesforce Consultant/Lead

Apisero
10.2023 - Current

Salesforce Consultant

Apisero
12.2022 - 10.2023

Salesforce Consultant

Apisero
03.2022 - 11.2022

Salesforce Consultant

Apisero
08.2021 - 03.2022

Salesforce Consultant

GS Lab
01.2021 - 08.2021

Bachelor of Engineering - Computer Science

Chitkara University

Intermediate - Science

Vivekanand Public School

High School -

St Joseph's Academy

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Prashansa Kartikey