Prashanshika Mishra
Gurgaon
Summary
With more than 3+ years of experience in MNCs as an ambitious Executive and Specialist improving performance and updating processes. Looking to apply knowledge and expertise to contribute to business sustainability and growth. Persuing challenging new position at a growing organisation. Motivated to learn, grow, excel with outmost dedication and sincerity.
Overview
3
3
years of professional experience
Work History
Senior Dispute Specialist
American Express
Gurugram
2025.09 - Current
- Promoted to a Senior Dispute Specialist.
- Managed dispute inquiries effectively.
- Analysed customer feedback to identify improvement opportunities.
Dispute and Fraud Analyst
American Express
Gurugram
2024.08 - 2025.09
- Analysed transaction patterns to identify potential fraud activities.
- Filed and Investigated customer disputes to ensure accurate resolution.
- Reviewed customer claims and gathered necessary documentation for investigation.
- Filed chargebacks and other payment disputes in accordance with company policies and procedures.
Executive
EXL Service
Noida
2022.12 - 2024.08
- UK - Voice
- Implemented strategies to increase executive efficiency and customer experience for the utilities industry.
- Created reports summarizing progress against organisational goals and objectives.
Education
Bachelor of Science - Biotechnology
Chhatrapati Shahu Ji Maharaj University
Kanpur XII - PCB
Mariampur Sr Sec School
Kanpur X -
Mariampur Sr Sec School
Kanpur Skills
- Communication skills
- Detail orientated
- Leadership
- Organisational skills
- Multitasking
- Trainer
- Project Management
- Time management
- Creative
- Public Speaking
- Positive Attitude
- Microsoft Office
Hobbies and Interests
- Dancing
- Listening to music
- Exploring places
- Painting
Languages
English
Proficient
C2
Hindi
Advanced
C1
Rewards and Recognitions
- EXL Service
Recognised twice as The Best Performer of the Year.
Timeline
Senior Dispute Specialist
American Express
2025.09 - Current
Dispute and Fraud Analyst
American Express
2024.08 - 2025.09
Executive
EXL Service
2022.12 - 2024.08
Bachelor of Science - Biotechnology
Chhatrapati Shahu Ji Maharaj University
XII - PCB
Mariampur Sr Sec School
X -
Mariampur Sr Sec School