Prashant
New Delhi
Summary
Dynamic Senior Customer Care Executive with a proven track record at Teleperformance, excelling in escalation management and fostering empathetic client relationships. Recognized for enhancing customer retention rates and effectively training new staff. Adept at multitasking and resolving complex inquiries, ensuring exceptional service and satisfaction.
Overview
3
3
years of professional experience
Work History
Senior Customer Care Executive
Telepeformance
06.2023 - 04.2025
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Trained new personnel regarding company operations, policies and services.
Customer Service Associate
FIS
07.2022 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated and resolved customer inquiries and complaints quickly.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Bachelor of Computer Applications -
05-2025
Skills
- Facilitation of team training sessions
- Credit card processing
- Escalation management
- Account administration expertise
- Effective multitasking
- Adaptable learner
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Senior Customer Care Executive - Telepeformance
06.2023 - 04.2025
Customer Service Associate - FIS
07.2022 - 06.2023
Chandigarh University - Bachelor of Computer Applications,