PRASHANT ARORA
Shirdi,MH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Dedicated Aviation professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Airport Operations Manager
Interglobe Aviation
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Security Coordinator
Interglobe Aviation
03.2013 - Current
- Supervised and provided day-to-day support to security staff, issuing guidance on management of security situations as they arose.
- Initiated investigations into security breach events, analyzing findings to determine cause and develop preventive solutions.
- Served as point of contact for safety and security matters, maintaining positive rapport with local law enforcement and community leaders.
- Engaged in risk analysis to develop standard operating procedures for potential emergencies and breaches of security.
- Maintained access control database, monitoring visitor traffic and analyzing for potential irregularities or risks.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Education
Bachelor of Commerce -
SUBHARTI UNIVERISTY
Meerut, IndiaHSC/INTERMEDIATE -
ST.JOHN BOSCO COLLEGE
Lucknow, IndiaSkills
- Incident Investigation
- Facility Maintenance
- Budget Planning
- Operational Efficiency
- Training development
- Safety Management
- Operations Management
- Customer Retention
- KPI Tracking
- Performance Improvement
- Data Management
- Cost Control
- Revenue Generation
- Quality Assurance
- Employee Development
Accomplishments
Went On International Deputation as CSO And Airport Incharge with NIL Irregularities Reported and also Assisted team members for Enhancing Existing SOP's.
Handled Station independently ·in Absence of APM for 6 Months and Achieved station KPI's Efficiently
Got Promoted as Astt.Manager-Security In Role of Security Co-ordinator from Sr.Executive- Security in 6 Months.
· Got Promoted as SR.Executive-Security In Role of Security Co-ordinator from Executive- Security.
· Got Promoted as Executive-Security from Officer Security.
· Got promoted as Customer Service Agent-Security within 9 Months from Process Associate.
· Won the ”My Peers Award” from the Chief Executive Officer Of Indigo for the Dedicated Team Member in terms of Support,hardwork and Top Scorer in Airport Core Essentials Training.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Advanced (C1)
Certification
BASIC AVSEC CERTIFIED
DGR TRAINED
RAMP SAFETY
Timeline
Security Coordinator
Interglobe Aviation
03.2013 - Current
Bachelor of Commerce -
SUBHARTI UNIVERISTY
HSC/INTERMEDIATE -
ST.JOHN BOSCO COLLEGE
Airport Operations Manager
Interglobe Aviation
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