PRASHANT BARKALE
Engineering Delivery Lead, Project Manager
Pune,Maharashtra
Summary
Engineering Leader with 16+ years in Software Analysis, Design, Development, and Production support. Worked at Novell India, IBM, and Tech Mahindra, gaining insights into project and stakeholder management. Skilled in aligning business needs with technical strategies, driving operational excellence. Currently, a Project and Service Delivery at Tech Mahindra Pvt Ltd, Pune ensuring seamless delivery of production apps, conducting ASR, and overseeing major releases. Proven success in process automation, resulting in 25% resource reduction and improved project EBITA. Comprehensive knowledge of Data Analytics, leveraging R, Python, SQL, Power BI, Tableau for data-driven decisions.
Overview
18
18
years of professional experience
6
6
Certificates
Work History
Operations Manager
Tech Mahindra
Pune
10.2014 - Current
- Collaborate with cross-functional teams to spearhead the ongoing development and refinement of Azure cloud infrastructure capabilities and controls.
- Drive automation initiatives and implement a 24/7 coverage model to ensure seamless infrastructure availability and delivery quality across the application and merchant network.
- Managed end-to-end IT service delivery, ensuring services met business and client expectations within agreed SLAs.
- Acted as the primary contact for clients and internal teams.
- Participated in daily operations review for all the incidents, RCA’s for the Sev1 and Sev2 issues with a long-term solution in compliance to the Problem Management process for the RCA.
- Implemented and improved ITSM processes (incident, problem, change, and request management) to enhance service quality and efficiency. Conducted regular service performance reviews and applied corrective actions.
- Led cloud projects, including deployments, migrations, and optimizations in Microsoft Azure. Ensured cloud services were integrated, scalable, and met business needs.
- Monitored and prioritized Incident to ensure timely resolution within SLAs. Analyzed ticket trends to reduce recurring issues and improve service efficiency.
- Implemented monitoring tools to ensure application availability and performance. Identified and resolved application issues, collaborating with development and infrastructure teams.
- Partner closely with Engineering, Customer Success, and Sales teams to define the cloud infrastructure roadmap, address merchant-specific infrastructure issues, and maintain alignment with business objectives.
- Proactively identify, investigate, and resolve infrastructure issues, collaborating effectively with internal teams and external partners like Microsoft to minimize downtime and maintain system stability.
- Implement robust security measures to protect infrastructure from potential vulnerabilities, ensuring compliance with industry standards and regulatory requirements.
- Assist in infrastructure compliance efforts, including certifications, audits, and requests for information/proposal (RFIs/RFPs), to maintain a secure and compliant cloud environment.
- Actively participate in integration efforts to seamlessly integrate cloud infrastructure with client systems and processes.
- Domains: Telecom and Aviation
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Technical Subject Matter Expert (SME)
IBM India Limited
Bengluru
12.2009 - 10.2014
- Rendered consultancy pertaining to designing & resolving issues in Virtual & Physical environments with regard to Global Novell eDirectory environments and Activity directory domain Standalone servers, Clusters and Storage.
- Worked on ITIL-bound environment with around 3000+ servers (global customers like - Air Canada, Altria, etc.) located in various Data Centers across the US, Canada and UK.
- Involved in on-site transition of the project in Canada and ensuring a smooth transition of the project deliverables.
- Ensured technical support to customers and guided team members in conducting analysis for identifying project related solutions.
- Involved in resolving queries and any technical issues on Novell NetWare 6.5 and Suse Linux 11 SP2 environment.
- Managed Flight Schedule Management Software Upgrade, Centralizing backup using TSM, Upgrading Stratus server software, and Building and Decommissioning of servers, etc.
- Participated in daily operations review for all the incidents, RCA’s for the Sev1 and Sev2 issues with a long-term solution in compliance to the Problem Management process for the RCA.
- Assessed & approved changes logged by the team as per the change management process. Evaluated projects and set up implementation plans to minimize downtime.
- Managed issues related to server backup and users’ data restore, patching servers in a fixed interval.
- Participated in CAB meeting to represent the Change Order details and Daily and Monthly WHY call to provide the RCA on Major incident with prevention in future.
Technical Support Engineer
Novell India Pvt Ltd
Bengluru
11.2007 - 12.2009
- Rendered escalation & technical support to global authorized organizations such as Novell distributors, partners, resellers and consultancy firms.
- Functioned as Technical Support Engineer to provide the technical support to Asia pacific, US, Canada & EMEA zone customers for Netware 6.5 SP 7 and 8.
- Focused on the resolution of OS issue’s Netware configuration, Install the RAID, and configure the cluster services and Novell iPrint on NetWare and Suse Linux OES 2.
- Troubleshoot Netware issues like server abend, updating the patches, and pulling configuration reports of the server including communication issues like SLP, CIFS, DNS and DHCP.
- Worked on IDM, 3.5, 3.5.1, 3.6, 3.6.1 and 4.0.1, on Netware 6.5.x, Windows (2003), Linux (SuSE OES). Maintained backups like data backup, Trustee and eDirectory backup.
Education
MBA - Production and Process
Pune University
03.2013
Bachelor of Commerce -
Pune University
05.2005
Skills
Python
Certification
Big data Analytics for Business and Management, UCR
Core Competencies
- IT Infrastructure Management
- Service Delivery
- Operational Excellence
- Incident Management
- Project Management
- People Management
- Client and Stakeholder Management
- Process Improvement & Reengineering
- Incident/ Problem/ Change & Availability Management
- Release & Deploy Management
- Artificial Intelligence
- Machine Learning
- Data Science
Timeline
Data Science Machine Learning, Scaler
11-2025
Azure Administration, Microsoft
03-2022
Big data Analytics for Business and Management, UCR
02-2019
Prince 2 Practitioner, People CERT
02-2016
Operations Manager
Tech Mahindra
10.2014 - Current
ITIL v3 Foundation, Scrum Alliance
06-2012
Six Sigma Green Belt, MACCIA
04-2012
Technical Subject Matter Expert (SME)
IBM India Limited
12.2009 - 10.2014
Technical Support Engineer
Novell India Pvt Ltd
11.2007 - 12.2009
MBA - Production and Process
Pune University
Bachelor of Commerce -
Pune University