Prashant Bhandari

• Generated ₹3.57 Cr+ revenue by driving renewals, upselling, and cross-selling within a high-growth healthtech platform serving doctors and medical aspirants.
• Maintained a 98–100% lead reach rate every quarter, ensuring complete engagement coverage and eliminating unattended customer opportunities and managed high-volume customer interactions in a fast-paced environment, balancing velocity with quality engagement and revenue outcomes.
• Owned the end-to-end customer lifecycle, including onboarding, product adoption, retention strategies, churn mitigation, upsell, and cross-sell.
• Delivered structured onboarding and value realization guidance to help users maximize platform outcomes and long-term engagement.
• Demonstrated strong pipeline ownership and follow-up discipline, maintaining consistent reach, engagement, and conversion across the customer base.

Key Highlights:

1. Consistently ranked among the Top 2 performers across the Customer Success team throughout 2025 based on revenue impact and engagement metrics.

2. Recognized with the “Disciplined Dynamo Award” for two consecutive quarters for operational consistency and performance excellence.

• Delivered customer-centric support by resolving user queries related to purchases, technical issues, and account management while ensuring high customer satisfaction and policy compliance.
• Led product onboarding for new users, providing step-by-step guidance on the Marrow platform to help medical aspirants effectively utilize learning resources for NEET PG preparation.
• Maintained fast ticket resolution times through clear communication, troubleshooting, and efficient problem-solving across email and call support channels.
• Strengthened customer engagement through personalized assistance and proactive support during the user journey.

• Handled customer complaints and resolved complex issues beyond frontline capabilities.
• Coordinated with various companies' teams, including Titan, Tanishq, Taneira, and Fastrack, to discuss service policies and provide effective solutions for escalations.
• Addressed customer inquiries, provided information, resolved issues, and maintained in-depth knowledge of products and services to assist effectively.
• Documented customer interactions and feedback to enhance support processes.