Prashant Bhat
IT Operations Lead
Bengaluru
Summary
IT Operations leader with 14 years of experience in IT infrastructure solutions. Expert in daily operations, team success, and customer satisfaction. Proficient in incident management, troubleshooting, and best practices. Skilled in scripting, network security, and cloud security. Managed and resolved cyber incidents with communication, collaboration, and critical thinking. Completed CISM and CISSP courses and familiar with CIS Framework and SOC 2 compliance. Experienced in vulnerability assessments, security patches, and remediation plans. Knowledgeable in security architecture, enterprise architecture, and IT strategy. Used threat intelligence and risk analysis to address vulnerabilities and mitigate risks. Results-oriented IT Lead with track record of success in resolving technical problems and providing support for wide range of hardware and software systems. Adept at troubleshooting complex technical issues and providing hands-on support to users. Possesses excellent customer service and time management skills. Proficient IT Lead thrives setting up and maintaining stations, training users and supporting pivotal process improvements to systems and software. Well-versed knowledge of up-to-date business practices, IT standards and government regulations. Self-motivated approach to monitoring and resolving troublesome IT issues. Expert collaboration with developers to continuously improve tools and resources.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
IT OPERATIONS LEAD
Shell India marketing Pvt Ltd
12.2017 - Current
- Strategic Leadership in IT Infrastructure Management: Provided strategic leadership in managing complex IT infrastructure supporting critical business landscapes like Treasury & PRI, ensuring alignment with organizational goals and operational efficiency.
- Ownership of Disaster Recovery Plans: Acted as an owner of IT Disaster Recovery Plans for mission-critical business landscapes such as Quantum, Swift, and Bloomberg, ensuring resilience and continuity in the face of potential disruptions.
- Effective Vendor Relationship Management: Established and nurtured relationships with vendors, conducting regular visits to enhance services, gather feedback, and ensure seamless collaboration in delivering IT solutions.
- Proactive Business Engagement and Alignment: Proactively engaged with business stakeholders to collect feedback, identify improvement areas, and ensure alignment of IT initiatives with organizational objectives, fostering a culture of continuous improvement.
- Key Role in Critical Projects Management: Played a key role in delivering critical business projects, including major application upgrades (e.g., FIS Quantum), datacenter server migrations, and leading the enterprise recovery process post-cyber incidents, ensuring minimal downtime and business continuity.
- Operational Efficiency Enhancement: Successfully addressed IT infrastructure issues, resulting in a significant 30% reduction in downtime, and designed secure, scalable, and highly available IT infrastructure solutions, contributing to a 20% increase in site reliability.
- Oversight of Payment Interface and Compliance Controls: Took responsibility for the oversight of the Swift payment interface and ensured its availability, compliance, and security. Executed IT compliance controls to ensure adherence to regulatory requirements and internal policies.
- Strategic Engagement and Resource Management: Engaged with top management to formulate operational strategies, plan team budgets, and effectively allocate resources. Conducted capacity planning exercises to ensure optimal resource allocation according to projected growth rates and organizational IT infrastructure requirements over time.
- Continuous Learning and Industry Trends Awareness: Stayed informed about industry trends and emerging technologies to recommend appropriate tools or processes that could drive the organization towards its strategic goals, fostering innovation and agility in IT operations.
IT OPERATIONS SR ANALYST [LOCATION TECH LEAD & BCM ANALYST]
Accenture Services IND Pvt LTD
07.2014 - 12.2017
- Team Leadership and Technology Support Oversight: Led and supervised a team of L1's/Location Technology Support resources responsible for supporting 20,000 users, ensuring efficient delivery of technology services and support.
- Project Management and Account Management: Played a pivotal role in project transitions and served as the Technology Account Manager for critical projects, overseeing successful NAS implementation, SCCM 2012 Client migration, Windows 10 migration, ADCP domain migration, Facility Infra Wi-Fi Up-gradation, Network/Server Technology refresh, and other key initiatives.
- IT Service Management and Compliance: Implemented IT Service Management (ITSM) based on ITIL best practices, reviewed operational risk and compliance regulations, and coordinated activities of the Crisis Management Team to ensure adherence to regulatory requirements and operational resilience.
- Disaster Recovery Planning and Execution: Conducted IT simulations, DR drills, and real-time Disaster Recovery of projects, ensuring business continuity and minimizing downtime in the event of disruptions. Additionally, led Data Center Server Consolidation/Audits from a Business Continuity Management (BCM) perspective.
- Resilience Testing and Cost Reduction Initiatives: Organized quarterly Network & Server resiliency tests to evaluate fail-over and fallback capabilities, ensuring system reliability and continuity. Implemented cost reduction initiatives that achieved significant savings without compromising quality or service delivery.
- Reporting and Insights Generation: Generated standard and custom reports to provide insights into business performance, enabling data-driven decision-making and continuous improvement.
SENIOR IT ADMINISTRATOR
Goldman Sachs
11.2011 - 07.2014
PROCESS EXECUTIVE (OPERATIONS) - (BT)
Infosys Ltd
02.2011 - 09.2011
SYSTEM ADMINISTRATOR
Mogra Infotech
10.2009 - 11.2010
Education
Bachelor of Engineering (B.E) - Computer Science and Engineering
VTU
Bengaluru 01.2005 - 04.2009
Skills
Analytical and problem-solving abilities
undefinedCourses Certifications
- CISM
- CISSP
- Splunk User
- App monitoring - Manage Engine
- Vmware vSphere 6 /DCV
- Citrix Xenapp
- Azure Infra Specialist
- CSM
- ITIL v3
Timeline
IT OPERATIONS LEAD
Shell India marketing Pvt Ltd
12.2017 - Current
IT OPERATIONS SR ANALYST [LOCATION TECH LEAD & BCM ANALYST]
Accenture Services IND Pvt LTD
07.2014 - 12.2017
SENIOR IT ADMINISTRATOR
Goldman Sachs
11.2011 - 07.2014
PROCESS EXECUTIVE (OPERATIONS) - (BT)
Infosys Ltd
02.2011 - 09.2011
SYSTEM ADMINISTRATOR
Mogra Infotech
10.2009 - 11.2010
Bachelor of Engineering (B.E) - Computer Science and Engineering
VTU
01.2005 - 04.2009
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