PRASHANT BHAT

MediBuddy is India’s largest digital healthcare platform which has both Corporate & Retail users utilizing varied services like health check-ups, online teleconsultations, lab tests & investigations, pharmacy, in-clinic consultations, vaccinations and so on which are hosted on it.

Listing down my current roles & responsibilities below

Relationship Management - Build trust-based relationships with clients

Change Management - Participate & suggest changes required in the app / product to increase efficiency & align with the client expectations.

Customer Support – Guide the customer support team to ensure grievances are assisted with in efficient manner.

Delivery - Ensure delivery in line with the promised SLAs

Internal Coordination - Liaise with internal teams (operations, technology, provider partnerships) to enable fulfilment within agreed TAT

Problem Management - Identify key pain areas and value drivers.

Reports - Communicate MediBuddys performance and key metrics to client stakeholders.

Escalation Management - Lead grievance resolution and support, create RCA

Handled Mediclinic Operations for Corporates in Mumbai with a team of 5.
List of roles and responsibilities mentioned below

Operational Management:
Overseeing the day-to-day operations of the MediClinics, including scheduling, managing staff, and ensuring smooth workflows.
Process Optimization:
Identifying areas for improvement in clinic operations and implementing new procedures to enhance efficiency and patient experience.
Data Management:
Collecting and analyzing data related to clinic performance, such as patient flow, customer satisfaction, and key performance indicators (KPIs).
Collaboration:
Working with healthcare providers, administrative staff, and other departmental leaders to optimize clinic operations.
Quality Assurance:
Conducting regular audits of patient records, consultation notes, and other relevant data to ensure accuracy and completeness.
Problem Solving:
Addressing operational challenges and escalations related to patient care or other issues.
Staff Management:
Supervising and conduct training for staff to ensure quality & SOP adherence

City Operations Head – Mumbai - Responsibilities as under:

Process: Ensure TAT, accuracy, reconciliations, MIS dashboards, quality, and cost effectiveness.

Team Management: Directly managing a team of 18.

Quality Checks & Improvement

Monitoring calls and ensuring SOP adherence

Training, R&R and appraisal

Partners: Relationship management with key stakeholders internally and partner banks to ensure YOY growth in business and maintain quality & efficiency.

City Operations Head – Mumbai - Responsibilities as under:

Process: Ensure TAT, Accuracy, reconciliations, MIS Dashboards, quality & cost effectiveness.

Team Management: Directly managing a team of 18.

Quality Checks & Improvement

Monitoring calls and ensuring SOP adherence

Training, R&R and Appraisal

Partners: Relationship management with key stakeholders internally and partner banks to ensure YOY growth in business and maintain quality & efficiency.

Delivered gifting solutions to esteemed clients like Danone Nutricia, VFS Global, Indus Balaji Private Equity, Detection Instruments.

Responsible for the release management lifecycle, focusing on coordinating various aspects of production and projects into one integrated solution.

Setup new application support processes for a client in Australia and ensured smooth functioning thereafter.

Responsible for managing the resolution of application and system issues that arise across a business.

Responding to technical problems that occur abruptly and require immediate solutions.