Prashant Bhojane
Customer Service Associate
Bhiwandi
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Backend Customer Service Associate
Cogent E-Service Limited
Thane
09.2020 - Current
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer emails to answer questions about products and services.
Customer Officer
Karvy Digi Connect
Thane
09.2019 - 02.2020
- Researched and corrected customer concerns to promote company loyalty.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Customer Service Representative
ABPL
Thane
09.2018 - 05.2019
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Executive
First Source Limited
Navi Mumbai
09.2015 - 07.2017
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone
Education
B.COM - Financial Accounting
B.N.N College
Bhiwandi 01.2012 - 12.2014
Skills
Planning and Coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Backend Customer Service Associate
Cogent E-Service Limited
09.2020 - Current
Customer Officer
Karvy Digi Connect
09.2019 - 02.2020
Customer Service Representative
ABPL
09.2018 - 05.2019
Customer Service Executive
First Source Limited
09.2015 - 07.2017
B.COM - Financial Accounting
B.N.N College
01.2012 - 12.2014
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