Prashant Bisht
Dehradun
Summary
A challenging career in Globalize Hospitality Industry, to obtain challenging position to constantly learn, contribute and grow along with the organization in order to apply my knowledge and experience for the company development.
Overview
9
9
years of professional experience
Work History
Front Desk Manager
JW Marriott, Goa
Goa
10.2023 - Current
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Anticipated guests' needs ahead of time and responded to requests efficiently.
- Produced thorough, accurate and timely reports of project activities.
- Greeted guests upon arrival and checked them in to their rooms.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved guest complaints promptly and followed-up to verify restored satisfaction.
Assistant Manager - Acting Duty Manager
The Lodhi New Delhi
New Delhi
06.2023 - 09.2023
- Welcome ad acknowledge all the guests arriving and departing from the hotel
- Handling all guest complaints and inquiries courteously and efficiently, following through to make sure problems are resolved satisfactorily
- Ensuring that all the colleagues follow all the brand standards while taking check-in and check-out
- Checking all the areas of the front office and ensuring that all the areas are well managed by the respective team and deliver to the brand promise
- Assist the Front Office Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient, and flexible service always
- Ensuring the strict control of room keys
- Assist in the planning and implementing effective training programs for all Front Office employees in coordination with the Departmental Trainers
- Ensure the quality of the services and promptness in all aspects in terms of guest queries with responsible revert to guest
- Duty Roster and allocation of team to be done appropriately and provide ample opportunities to grow and develop
Assistant Manager - Front Office
Shangri-La's Eros Hotel Delhi
New Delhi
04.2022 - 06.2023
- To plan and execute all activities for the smooth functioning of the Front Office department
- To address problems, conflicts, and emergencies at the workplace
- Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction
- Ensure that credit control procedures are strictly adhered to and that no bills exceed the stipulated limit without prior approval of the designated authority
- Plan for & and conduct audits for all Front Office areas for maintenance requirements, repairs, or refurbishing, ensuring that these are in action without delay
- Date stamping, sorting, and racking incoming mail and messages to be ensured proactively
- Answering inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions as Fort happens to be part of a remote location in the village
- Keeping records of room availability and guests' accounts
- Operates the front office computer system
- Computing bills, collecting payments, and making changes for guests
- Making and confirming reservations
- Ensure the queries for restaurant, transportation, or entertainment reservations for guests are well handled
Service Leader
Shangri-La's Eros Hotel Delhi
New Delhi
04.2019 - 03.2022
- Supervising Reception, Reservations, and Cashiering functions of the department
- Carried out Night Audit function and assisted where necessary
- To deal with guest complaints and prepare any follow-up action required on guest feedback
- To contribute towards the smooth and efficient running of the reception within the room division
- Giving personal attention & taking personal responsibility and using teamwork when providing guest services
- Assist in the planning and implementing effective training programs for all Front Office employees in coordination with the Departmental Trainers
- Liaise with all other departments of the hotel whenever necessary
- Empower employees to provide excellent customer service
- Providing information and feedback to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
- Ensuring regular on-going communication with all colleagues to create awareness of business objectives and communicate expectations
Front Office Associate
Shangri-La's Eros Hotel Delhi
New Delhi
10.2017 - 03.2019
Service Associate
Holiday Inn New Delhi International Airport
New Delhi
08.2016 - 09.2017
- Warmly greeting customers and guests entering and leaving the hotel premises
- Handling all the front desk operations
- Attending various guest inquiries, special assistance and room service requests from checked-in clients
- Informing clients and other concerned departments of events and details
- Dealing with guest complaints by giving them a solution
- Responding to the guest's calls for room service, special service, emergency service and other queries
- Teaming up with other internal departments like Finance, HR for smoother functions
- Responsible for maintaining Company confidential records
- Keeping track of supporting vouchers & all other departmental documents
- Handling room reservations, extending personalized service to guests and taking care of their comfort, managing room inventory
Education
Senior Secondary Education -
Colonel's Academy
Indore03.2016
Nehruindraprastha Academy
DehradunSkills
- Problem Solving
- Guest relations
- Attention to detail
- Time Management
- Adaptability
- Learning Agility
- Multi-tasking
- Coordination
- Micros Fidelio Opera
Hobbies and Interests
- Playing Guitar and Tabla
- Music
- Beatboxing
- Sketching
- Photography
- Card tricks
- Writing Poem and Shayari
Appreciation Received
- Appreciation from General Manager.
- Received Highest Check-in and Check-out score on Medallia and Trust You.
- Received Appreciation certificate from Headquarters Hong Kong for working during pandemic.
Timeline
Front Desk Manager
JW Marriott, Goa
10.2023 - Current
Assistant Manager - Acting Duty Manager
The Lodhi New Delhi
06.2023 - 09.2023
Assistant Manager - Front Office
Shangri-La's Eros Hotel Delhi
04.2022 - 06.2023
Service Leader
Shangri-La's Eros Hotel Delhi
04.2019 - 03.2022
Front Office Associate
Shangri-La's Eros Hotel Delhi
10.2017 - 03.2019
Service Associate
Holiday Inn New Delhi International Airport
08.2016 - 09.2017
Senior Secondary Education -
Colonel's Academy
Nehruindraprastha Academy
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