Summary
Overview
Work History
Education
Skills
Languages
Timeline

Prashant Chaudhary

Bilaspur

Summary

Dynamic Telecaller with proven expertise at PRASHANT CHOUDHARY in lead generation and customer relationship management. Skilled in persuasive communication and active listening, I consistently achieved sales targets while enhancing customer satisfaction. My ability to maintain detailed records and follow up effectively has driven customer retention and loyalty.

Goal-oriented Customer Care Executive with expertise in training and developing customer service professionals and create bigger profit margins in industry. Skillfully compile monthly customer service metrics and monitor customer service professionals. Friendly and outgoing to solve problems efficiently and effectively.

Overview

4043
4043
years of post-secondary education

Work History

Telecaller

PRASHANT CHOUDHARY
Bilaspur , HIMACHAL PRADESH
12.2024 - 06.2025
  • Recorded detailed notes about each call in order to maintain accurate records for future reference.
  • Resolved customer complaints in an efficient manner following established protocols.
  • Provided excellent customer service by responding to customer questions and complaints in a professional and courteous manner.
  • Responded to customer inquiries in a timely manner, providing accurate information and solutions.
  • Greeted customers warmly upon answering calls while introducing themselves and the company they represent.
  • Developed customer relationships through active listening, understanding their needs, and providing appropriate solutions.
  • Managed multiple tasks simultaneously while maintaining focus on each individual caller.
  • Answered incoming calls from customers seeking assistance with product or service related issues.
  • Maintained up-to-date knowledge of company products, services, promotions, pricing plans, policies, and procedures.
  • Followed up with customers via telephone or email regarding their inquiries or orders placed over the phone.
  • Follow-up with customers via phone or e-mail regarding service experience for customer retention reporting.
  • Generated leads with successful prospect cold calling and skilled use of persuasive communication skills.
  • Maintained and recorded customer information in database.
  • Handled inbound telephone calls from interested customers.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Achieved established sales targets by generating new customer accounts.

Education

Electronic - Electronic Engineering

Government Iti Arki
09.2022 - 07.2024

Government Sen Sec School Suin Surhar , Bilaspur , India

HP BOSE DHARMSHALA, Bilaspur Hp, India

Skills

  • Customer relationship management
  • Lead generation
  • Call scripting
  • Product knowledge
  • Customer retention strategies
  • Sales techniques
  • Effective communication
  • Active listening
  • Persuasive communication
  • Time management
  • Call quality
  • Follow-up calls
  • Professional speaking
  • Relationship building
  • Call control
  • Verbal and written communication
  • Production

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Timeline

Telecaller - PRASHANT CHOUDHARY
12.2024 - 06.2025
Government Iti Arki - Electronic , Electronic Engineering
09.2022 - 07.2024
Government Sen Sec School Suin Surhar - ,
HP BOSE DHARMSHALA - ,

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Prashant Chaudhary