Prashant Choubey

A Result-Oriented Technocrat with 15+ years of rich experience across AML Platform, Payments Domain Application Support (L2 & L3) and Trading application support along with Application development. Experience in procuring, managing and implementation of production SSL/TLS certificates. Experience of software / web application implementation, troubleshooting and management of Virtual machines over windows servers and database support.

Proactive and meticulous Job Title with over Number years of experience in Type industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Hardworking Technical Support Manager reduces costs through Action. Motivating leader effectively manages teams of up to Number using proactive communication and resourceful approach to problem-solving. Number-year track record of collaborating with senior management to implement company-wide policies.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

ITIL Foundation Course and certificate completed on January 2018. Scrum Training and course completed on October 2019. Personal Details: Date of Birth : 20 Jan, 1980

• Team & Project management Tasks: Successfully completed the ITIL V3 (foundation) Certification. Co-ordinated several training sessions for the newly Joined associates. Managing the CAR meetings. Preparing documentation for Quarterly Audit & Compliance meetings. Providing updates to the Senior Manager on work in progress, completing & planning, and issues potentially impacting the on-time completion or quality of work. An effective communicator with excellent relationship management skills and strong analytical, problem-solving & organizational capabilities. Maintain operational documentation, e.g. incident tracking, Produce metric reports including daily production status.

• Achieved living proof award from clients by completing on time resolved issues with accuracy and efficiency.
• Documented and resolved Issue which led to Results.
• Supervised team of 20 staff members.
• Collaborated with team of 20 in the development of bill Matrix clients.
• Resolved product issue through consumer testing.