Dynamic Department Manager at Decathlon Sports India, skilled in driving sales growth and enhancing customer engagement. Proven expertise in recruiting top talent and leading teams to exceed performance goals. Adept at data analysis and inventory management, consistently achieving high customer satisfaction and loyalty through effective conflict resolution and product training.
Recruitment (human structure planning, hiring, integration);
sales and revenue growth (implementing effective merchandising and promotional strategies).
Local Sport Project (LSP). Analyzing your local market and catchment areas.
Range Selection (Offer). Selecting the range of products by analyzing the catchment area.
Customer satisfaction and engagement: Resolve customer issues and complaints effectively, ensuring high levels of satisfaction, and building customer loyalty.
Team Development and Leadership (How to approach IDM's for their development and growth).
Product training. Basic induction is given to the new teammates for their respective departments.
Inventory Management and Loss Prevention. Maintain accurate inventory levels by conducting regular stock audits, and minimizing stock loss.
Store Operations and Visual Merchandising (Stock and Flow's Management). Maintain a clean, organized, and visually appealing department that aligns with the organization's branding and merchandising guidelines.
Data analysis and reporting. Analyze sales, foot traffic, and customer data to identify trends, and adjust strategies. Prepare regular reports on department performance, sales trends, inventory status, and action plans.