PRASHANT D’CRUZ
Kolkata
Summary
Innovative restaurant manager with several years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations.
Overview
9
9
years of professional experience
Work History
Restaurant General Manager
KFC India
Kolkata
09.2022 - Current
- Handling the operations of Restaurant like P&L, Food Cost, Inventory (Stock receiving), ROCC Audit (Restaurant operations cleaning checklist)
- Handling manpower training and recruitment.
- Handling the Delivery from Aggregator like (Swiggy, Zomato, Shadowfax) and OlO which internal of KFC (Online Order).
- Developed marketing strategies to promote restaurant services.
- Resolved customer complaints in a professional manner.
- Maintained accurate inventories of food, supplies and equipment.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Inspected dining areas regularly to maintain cleanliness and proper setup.
- Implemented cost-saving measures while maintaining high quality service levels.
- Kept up-to-date records of employee performance reviews.
- Managed relationships with suppliers to ensure timely delivery of products.
- Provided direction, guidance and motivation to team members.
Dark Store Manager
Blinkit (Formerly Grofers)
11.2021 - Current
- Manage daily operations of grocery store to meet store goals
- Provide direction and guidance to grocery staffs in their assigned job duties
- Follow and enforce store policies, security measures and customer service standards
- Provide excellent customer services for sales growth
- Develop positive shopping experience and ensure customer satisfaction
- Evaluate performance of each staff and provide appropriate feedback
- Perform inventory control to avoid over stock and low stock
- Manage product storage and rotation activities to reduce spoilages and damages
- Ensure that grocery shelves are maintained clean and organized
- Ensure that shelves are loaded with fresh products all the times
- Ensure that all products are properly tagged and labeled
- Assist in recruiting and training staffs on assigned responsibilities
- Develop process improvements to maximize sales and profitability
Operations Executive
BLUE DART EXPRESS LIMITED
11.2015 - 11.2021
- Backend Operations ranging from Duty Allocation to day to day duty management
- Monitoring & spearheading the entire gamut of operations, performance of the unit and implementing measures for control on operational deduction
- Supervise the entire Kolkata retail business growth (domestic and international) and also backend stock of channel partners and service centers
- Coordinating with vehicle incharge of South Kolkata from service centers till hubs for delivery of goods
- Have to look after CPU of South Kolkata which includes Etail, domestic and international processing for shipments
- Taking adequate measures for reduction in pickup and delivery cost as well as feeder, admin
- And express cost
- Recommending measures for development and retention of business partners and vendors
- Ensuring the service level agreements and monitoring Air and Surface Express
- Managing the stock in the inventory and procuring the same when required
- Supervising the entire operations and providing on-time performance of departure and arrival, thereby offering excellent customer service
- Completing timely movement of shipments through Air, Road and Rail and maintaining the service quality
- Formulating strategic planning and devising cost-effective strategies for process excellence
- Scheduling people branding and management efforts
- Framing policies for controlling employee attrition and imparting functional training to service staff when required
- Executing special pickup and delivery project
- Leading PAN India Network, BZ and Commercial Connections
- Conducting data analysis and reviewing business & market trend
- Identifying the gaps in network connections and designing network for smooth transition of the process
- Analysing operations performance (RTO percentage, delivery& RVP percentage, service centre/branchwise performance) and sharing reports to Senior Managers& ROH
- Monitoring hub-to-hub and hub-to-destination network
Education
MBA+ PGPBM -
Bengal Institute of Business Studies
01.2015
BBA - (H)
George College
01.2013
ASSCE -
Bodicharya H.S. School
01.2010
AISSE -
St. Xavier's H.S School
01.2008
Skills
- Purchasing
- Customer Engagement
- Business Management
- Talent Development
- Health Code Compliance
- Guest experience oversight
Hobbies and Interests
Networking on professional and social sites, Cricket
Projects
'Profit generation project': Completed a project under the guidance of Prof. Anindya Dutta (Marketing faculty), surveying the market, convincing the customers, selling exercise books and making profits, Study of a product: Visited Bara bazar cloth market, did SWOT Analysis and compared the wholesale price and retail price of the clothes available, 'Brand War': Conducting a survey and working as a team, forming marketing strategies, branding and promoting a new product ready to be launched, 'Eye opener': Conducted a market survey and acquired the idea about Dokra, a handmade product by visiting Guskara, a village in Burdwan district, to create a business plan for them.
Accomplishments
- Member of the wining team of Enabling Youth Entrepreneurship. (2013)
- Member of the wining team of brand wars. (2013)
- Winner of the Sports Quiz Competition at College (2012)
- Winner of inter school athletic championship (2010)
Extracurricular Activities
Successfully planned and coordinated various fund raisers for Help Age India Providing tuition to children between of 5 years to 15 years Participated and managed the work flow involved in the management fiesta 2012-13 at George College. Placement committee coordinator
SUMMER INTERNSHIP
- Reliance Trends
- April 2014-June 2014 Purpose: Study consumer behavior, consumer psychology of customers visiting reliance trends and study the viability of setting up a store at a new location
- Method:
- Designed and conducted a survey at reliance trends stores to understand consumer behavior
- Learning- Outcome:
- Developed Public Relation skills
- Learnt To Complete The given Task Within Stipulated Time Limit
- Developed Analytical Skill
Timeline
Restaurant General Manager
KFC India
09.2022 - Current
Dark Store Manager
Blinkit (Formerly Grofers)
11.2021 - Current
Operations Executive
BLUE DART EXPRESS LIMITED
11.2015 - 11.2021
MBA+ PGPBM -
Bengal Institute of Business Studies
BBA - (H)
George College
ASSCE -
Bodicharya H.S. School
AISSE -
St. Xavier's H.S School
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