Prashant Dixit
New Delhi
Summary
Dynamic operations leader with a proven track record at Broadway-think9 Retail Pvt Ltd., excelling in budget management and team building. Recognized for driving operational excellence and enhancing customer experience, I consistently deliver results that elevate profitability and foster strong stakeholder relationships.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Head of Operations
Broadway-think9 Retail Pvt Ltd.
New Delhi
02.2024 - Current
- Ensured compliance with applicable laws, regulations and industry standards.
- Created reports that tracked key performance indicators related to operations objectives.
- Evaluated current systems and processes to determine if they are meeting organizational goals.
- Oversaw the budgeting process to ensure fiscal responsibility and accountability.
- Directed the development and implementation of operational policies and procedures.
- Provided guidance on business decisions while ensuring they align with corporate vision.
- Established long-term relationships with key stakeholders such as clients, vendors, investors.
- Analyzed the financial performance of business operations to identify areas of improvement.
Regional Business Head-North
CENTRO-RELIANCE RETAIL LTD.
New Delhi
03.2022 - 10.2023
- Managing the North Region of 'Centro,' which includes seven stores, a turnover of 450 CR, retail space of 3.5 lac sq/ft, and an employee strength of 1,500 (on-roll and contractual employees).
- Experienced in managing the implementation of ATL and BTL activities at all stores, involving seasonal sales, visual merchandising, decor, layout, events, and so on.
- Capabilities in chalking out methods to determine the best methods of promoting products, and experience in effective inventory control through setting up quantity and quality limits based on sales and overall business plans.
- Excellence in monitoring the delivery of high-quality customer experience, elevating customer satisfaction, while adhering to SLAs, and work processes, and thus managing cost-effective operations.
- Recognized for a consistent record of delivering results in growth, revenue, operational performance, and profitability, I directed cross-functional teams ranging from 1,500 members using interactive and motivational leadership.
- Developed and implemented successful strategies for building company sales.
Regional Business Head
Central-Future Lifestyle Fashion Ltd.
New Delhi
04.2010 - 02.2022
- Established North Region of “Central”, which includes 7 stores, turnover of 450CR., Retail space of 3.5 Lac Sq/ft, & Employee strength of 1500 (On- roll & contractual employees).
- Successfully Launched 10 Stores across North Region with retail space of 4 lac SQFT.
Cluster Head
Spencer's Retail Ltd.
Gurgaon
10.2007 - 03.2010
- Heading Cluster of 7 FMCG Stores.
- Got Promoted as Hyper Manger and managed flagship Store of Gurgaon Hyper (Departmental Store- 70k sq/ft. )
- Managed cluster expenditure by adhering to set budget.
- Implemented trending initiatives to help drive sales across cluster.
City Head
Pirymad Retail Ltd-Trumart
Jaipur
08.2006 - 09.2007
- Performed Setting up of 7 Departmental Stores across Rajasthan State.
- Assisted customers by answering questions and fulfilling requests
- Resolved escalated customer disputes with special actions such as discounts
- Helped customers complete purchases, locate items, and join reward programs
- Alleviated customer service needs with policy-appropriate solutions
Restaurant Manager
McDonald's India Ltd.
Jaipur
03.2001 - 07.2006
- Joined as TFM and got Promoted as FM/SA/FA/Restaurant Manager.
- Managed EBITA of 12% consistently for 3 years.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
Education
Bachelor of Commerce -
Delhi University
New DelhiMBA - Marketing
IEC
Himachal PradeshSkills
- Budget management
- Regulatory compliance
- Inventory control
- Customer experience
- Visual merchandising
- Team building
- Performance tracking
- Operational strategy
- Sales strategy
- Organizational development
- Operational excellence
- Safety management
- Business analysis
Affiliations
- Attained excellent and outstanding ratings in annual appraisal for the last 11 years
- Recognized as Best Store in Process, Payback, and Training FY 2013, 2014, 2015
- Received an iPhone for achieving the single-day highest business of 1.25 cr
- Awarded Rs. 15,000 and Best Performer Certification, Central (FLFL), for achieving 100% targets
- Awarded study trip to London for best store manager for improving market share of private label brands by 15 percentage points
Accomplishments
- Executed market promotional programs in Central, such as Shop & Win, E.O.S.S., and New Season Launch, etc., to drive numbers; enhanced sales by 25%
- Planned and executed activation programs, like in-store demos, visibility, and incentive programs for store employees, which resulted in a significant improvement in business and productivity by 22%
- Saved INR 1 crore annually on operation costs by optimizing all heads, which resulted in a positive EBITA of 4 crore
- Joined Central as Assistant Mall Manager, got promoted as Regional Head North in the span of 9 years
- Building and operating India's first high-definition store, 90k sq/ft, appreciated by the chairman and CEO
Certification
- System Management Course, Advanced
- Shift management course basic
- Floor management course
- Information and technology
Certifications
07-2003
Personal Information
Title: Regional Business Head
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Timeline
Head of Operations
Broadway-think9 Retail Pvt Ltd.
02.2024 - Current
Regional Business Head-North
CENTRO-RELIANCE RETAIL LTD.
03.2022 - 10.2023
Regional Business Head
Central-Future Lifestyle Fashion Ltd.
04.2010 - 02.2022
Cluster Head
Spencer's Retail Ltd.
10.2007 - 03.2010
City Head
Pirymad Retail Ltd-Trumart
08.2006 - 09.2007
Restaurant Manager
McDonald's India Ltd.
03.2001 - 07.2006
Bachelor of Commerce -
Delhi University
MBA - Marketing
IEC
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