PRASHANT GANGADHAR THAKUR
Mumbai
Summary
Intend to build a career with leading corporate of hi-tech environment with committed & willing to work in a challenging & creative environment that utilizes my education and professional skills and offers an opportunity to keep pace with the moving trends and technologies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
QA Head & Service Head (Laptops & Mobiles)
Electronics Bazaar
Mumbai
01.2017 - Current
- Set quality standards for the teams in various new testing technologies (Blancco, Picea, Softthinks, PC Doctor, Aiken Workbench, BurnIn Test, Bitraser, and Youwipe Software).
- Handling all kinds of responsibilities and escalations.
- Assign various tasks to the engineers as per the strength of each individual.
- Setting up goals and objectives for managers.
- Motivating the team and making informed, quick decisions.
- Finding and arranging behavioral, functional, and non-functional training needs for the team.
- Coordinate activities that enforce quality improvements.
- Resolving conflicts among team members.
- Maintaining cordial relationships between cross-functional teams like development, configuration management, program management, product managers, etc.
- Ensure that the highly motivated environment is created in the team.
- Ensure that rewards are given for each achievement in the team.
- Test current products and identify deficiencies.
- Suggest solutions to identified product problems.
- Investigate product quality in order to make improvements to achieve better customer satisfaction.
- Plan, create, and manage the overall Quality Planning strategy.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
Education
BSC-IT -
Calorx Teachers University
01.2016
H.S.C -
Shree Sanatan Dharam Vidyalaya
01.2012
S.S.C -
Shree Sanatan Dharam Vidyalaya
01.2010
Skills
- Friendly, Positive Attitude
- Team Management
- Quality Assurance
- Planning
- Project Planning
- Training & Development
Languages
- Hindi
- English
- Marathi
Personal Information
- Date of Birth: 08/26/95
- Marital Status: Married
Itexposure
Windows XP, Windows 7, Windows 8, Windows 10, Windows 11, Mac, Linux, MS Office, Good command over Internet, Data Sanitization (E-Reuse Services)
Certification
- DATA SANITIZATION
Languages
English
First Language
Timeline
QA Head & Service Head (Laptops & Mobiles)
Electronics Bazaar
01.2017 - Current
- DATA SANITIZATION
BSC-IT -
Calorx Teachers University
H.S.C -
Shree Sanatan Dharam Vidyalaya
S.S.C -
Shree Sanatan Dharam Vidyalaya
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