Prashant Gurme

Job Summary:

• Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
• Communicated directly with customers and partners to build strong business networks and relationships.
• Increased client base by identifying and pursuing new business opportunities through market research and networking.
• Key Responsibilities:
  
  1. Prospecting: Identify and research potential clients, partners, and opportunities.
  2. Relationship Building: Develop and maintain strong relationships with key decision-makers.
  3. Sales: Pitch and present our products/services to clients, negotiating deals and closing sales.
  4. Market Analysis: Stay up-to-date with industry trends, competitors, and market insights.
  5. Strategy: Contribute to the development of business development strategies and plans.
  6. Collaboration: Work closely with cross-functional teams, including Marketing, Sales, and Product.
  7. Reporting: Provide regular progress updates, sales forecasts, and performance metrics.

Roles and Responsibilities:

● Listened to calls either recode live or side-by-side while giving feedback to agents.

● Encourage good practices and discourage bad ones.

● Implemented agent training and coaching initiatives.

● Understand the priority of the organization and evaluate call behaviors for regulatory compliance, cross-selling and adherence to policy.

● Providing training and learning sessions to improve agent’s performance.

● Conduct sessions for BQ and PIP agents.

Additional Responsibilities:

● Conduct and evaluated customer feedback surveys

● Prepare management’s reports.

● Supporting operations.