Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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PRASHANT ICHPILANI

PRASHANT ICHPILANI

New Delhi

Summary

Customer-centric Account Manager with 6+ years of expertise in Customer Success, specializing in cultivating long-term client partnerships and ensuring product adoption. Skilled in strategic account management, issue resolution, and contributing directly to business growth and profitability.

Overview

6
6
years of professional experience

Work History

Account Manager - Cloud Solutions

Team Computers Pvt. Ltd.
Gurgaon
05.2025 - Current
  • Earned Google Cloud Digital Leader certification, validating proficiency in cloud fundamentals and Google Cloud technologies (valid July 2025 - July 2028).
  • Delivered compelling presentations on Google Cloud services and advantages in sales meetings.
  • Cultivated strong client relationships to ensure high satisfaction and retention rates.
  • Oversaw project timelines and communicated updates to relevant stakeholders.
  • Created strategic account plans tailored to client objectives.
  • Simultaneously managed multiple accounts while adhering to deadlines.
  • Prepared detailed proposals highlighting services, costs, and benefits for prospects.

Senior Customer Success Professional

American Express Banking Corporation
Gurgaon
03.2022 - 05.2025
  • Drove customer satisfaction through interdepartmental collaboration to accelerate issue resolution.
  • Recognized with promotion to High-Value Servicing Team, contributing significantly to overall business revenue.
  • Acted as Senior Point of Contact for a team of 10, emphasizing strategic sales initiatives for credit cards.
  • Orchestrated an effective coaching program using audits, boosting team sales strategy implementation.

Customer Success - Current accounts and Loans

Barclays Global Service Centre
Noida
05.2019 - 03.2022
  • Delivered thorough resolutions for customer inquiries while recommending process improvements.
  • Assessed customer financial data to evaluate payment options in line with company policies.
  • Executed transactions adhering to approved procedures and international regulations.
  • Managed escalated complaints through close collaboration with management to meet targets.
  • Prepared comprehensive reports on investigations, resulting in a 32% boost in satisfaction rates.
  • Identified and implemented operational enhancements based on analytical findings.
  • Maintained strict compliance with established service levels while processing transactions.
  • Utilized performance data to inform strategies for improved customer service outcomes.

Education

Bachelors of Technology - Civil Engineering

Amity University
Noida, Uttar Pradesh
01-2019

Schooling -

Bluebells School International
New Delhi
01.2013

Skills

  • Effective communication
  • Relationship building
  • Sales tactics
  • Problem solving
  • Collaboration
  • Customer support
  • Customer Retention
  • Cloud technology

Accomplishments

  • Certified Google Cloud Digital Leader

Languages

  • English
  • Hindi
  • French (Reading and writing)

Timeline

Account Manager - Cloud Solutions

Team Computers Pvt. Ltd.
05.2025 - Current

Senior Customer Success Professional

American Express Banking Corporation
03.2022 - 05.2025

Customer Success - Current accounts and Loans

Barclays Global Service Centre
05.2019 - 03.2022

Bachelors of Technology - Civil Engineering

Amity University

Schooling -

Bluebells School International
PRASHANT ICHPILANI