PRASHANT ICHPILANI
New Delhi
Summary
Customer-centric Account Manager with 6+ years of expertise in Customer Success, specializing in cultivating long-term client partnerships and ensuring product adoption. Skilled in strategic account management, issue resolution, and contributing directly to business growth and profitability.
Overview
6
6
years of professional experience
Work History
Account Manager - Cloud Solutions
Team Computers Pvt. Ltd.
Gurgaon
05.2025 - Current
- Earned Google Cloud Digital Leader certification, validating proficiency in cloud fundamentals and Google Cloud technologies (valid July 2025 - July 2028).
- Delivered compelling presentations on Google Cloud services and advantages in sales meetings.
- Cultivated strong client relationships to ensure high satisfaction and retention rates.
- Oversaw project timelines and communicated updates to relevant stakeholders.
- Created strategic account plans tailored to client objectives.
- Simultaneously managed multiple accounts while adhering to deadlines.
- Prepared detailed proposals highlighting services, costs, and benefits for prospects.
Senior Customer Success Professional
American Express Banking Corporation
Gurgaon
03.2022 - 05.2025
- Drove customer satisfaction through interdepartmental collaboration to accelerate issue resolution.
- Recognized with promotion to High-Value Servicing Team, contributing significantly to overall business revenue.
- Acted as Senior Point of Contact for a team of 10, emphasizing strategic sales initiatives for credit cards.
- Orchestrated an effective coaching program using audits, boosting team sales strategy implementation.
Customer Success - Current accounts and Loans
Barclays Global Service Centre
Noida
05.2019 - 03.2022
- Delivered thorough resolutions for customer inquiries while recommending process improvements.
- Assessed customer financial data to evaluate payment options in line with company policies.
- Executed transactions adhering to approved procedures and international regulations.
- Managed escalated complaints through close collaboration with management to meet targets.
- Prepared comprehensive reports on investigations, resulting in a 32% boost in satisfaction rates.
- Identified and implemented operational enhancements based on analytical findings.
- Maintained strict compliance with established service levels while processing transactions.
- Utilized performance data to inform strategies for improved customer service outcomes.
Education
Bachelors of Technology - Civil Engineering
Amity University
Noida, Uttar Pradesh01-2019
Schooling -
Bluebells School International
New Delhi01.2013
Skills
- Effective communication
- Relationship building
- Sales tactics
- Problem solving
- Collaboration
- Customer support
- Customer Retention
- Cloud technology
Accomplishments
- Certified Google Cloud Digital Leader
Languages
- English
- Hindi
- French (Reading and writing)
Timeline
Account Manager - Cloud Solutions
Team Computers Pvt. Ltd.
05.2025 - Current
Senior Customer Success Professional
American Express Banking Corporation
03.2022 - 05.2025
Customer Success - Current accounts and Loans
Barclays Global Service Centre
05.2019 - 03.2022
Bachelors of Technology - Civil Engineering
Amity University
Schooling -
Bluebells School International
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